In this series, we highlight process excellence capabilities, providing best practices and steps to identify and address gaps or opportunities.

Is your company looking to improve operational or process efficiency? Or perhaps initiate a program or Center of Excellence (COE) focused on Process Excellence, Lean, Six Sigma?

Are there known quality and customer service issues within your company? Maybe you’re just curious about all the hype around process excellence. Regardless, we’ve got you covered in a six-part blog series on the topics.

We believe Process Excellence, or PEX, requires a holistic roadmap with the proper balance across People, Process, Metrics, and Technology. A company can definitely advance by focusing on only one of these areas or executing individual projects to address specific issues, but a holistic, balanced roadmap is necessary to truly achieve Process Excellence.

In an upcoming blog series, we will address the details of each of these PEX capabilities to help you get started on developing this roadmap. Each post will provide best practices and steps you can take to identify and address any gaps or opportunities within your organization, as it relates to critical PEX capabilities.

We’ll also share examples of how other companies have addressed similar issues.

Read the Blog Series

Our six-part series, which will be published during the next six months, will cover the following: 

Part 1 – Getting Started: What is a Process Assessment? Why Do You Need One?

The first step is to assess your organization’s process effectiveness, and develop a strategic roadmap based on the findings.

This roadmap should contain opportunity areas and needs organized into logical chunks of work or projects. We will discuss tips and best practices on sequencing the projects into a roadmap based on priority, dependency and organization readiness for change. Read the blog

Part 2 –  People: The Foundation of Your Company, Culture and Process Excellence Programs

What would a process initiative be without people to drive it?

We highlight how to drive process improvement initiatives and establish a process excellence culture at the enterprise level. This includes program sponsorship, process governance, Center of Excellence development, organizational change management, and more. Read the Blog

Part 3 – Process: Five Factors for Business Process Improvement Success

This segment will focus on the need to establish high-performing processes that grow with your company.

We will discuss the different disciplines you can apply – Lean, Six Sigma, “Just Do It,” the DMAIC approach – and five key factors that are critical to the success of any business process improvement initiative. Read the Blog

Part 4 – Performance Metrics: “If You Can Measure It, You Can Manage It”

Effective metrics are essential to measuring and driving ongoing improvement.

In this installment, we will discuss how to use performance measurement to measure, communicate, manage and improve business performance. Read the Blog

Part 5 – Technology: Automating a Bad Process Just Gets You Bad Results Faster 

There are lots of buzzwords out there when it comes to using technology to drive process optimization.

We’ll help you sift through the technology, including process modeling tools, BPMS, rules management, Robotic Process Automation, and the application of emerging digital technologies. 

Part 6 – Bringing It All Together 

Again, a company can surely advance by focusing on only one of the areas that we’ve discussed so far.

But to truly achieve Process Excellence, we believe that a holistic and balanced roadmap is essential. In the final installment of the series, we will discuss how all of the key capabilities come together, like puzzle pieces, to develop a balanced roadmap. 

Final Thoughts

Over the next six months we will go into greater detail on each of these capabilities. Return each month to learn the steps you can take to assess and improve your organization’s position in each of these areas.

Can’t wait that long? Get started today. Take our Process Excellence Capability Assessment.