Business Process Improvement Consulting

We help you improve business processes to increase operational efficiency and effectiveness.

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Build a foundation for growth and profit.

Processes are the key mechanism by which your business drives quality and delivers value. That means proactive process improvement is not only crucial to your business’s operational efficiency and effectiveness, but also its growth and profit.

Efficiency and effectiveness aren’t your only challenges though. You’re also trying to keep pace with market fluctuations, technological advances and consumer trends. Under the pressures of constant change, it’s easy to see why focus goes to fast fixes instead of systematic solutions.

We want to help you move from reactive to proactive process improvements with our proven Business Process Improvement (BPI) approach. Whether you need to improve a specific set of processes or you want to optimize operations across the enterprise, we can help your business simplify and speed up work using tools and techniques from Lean, Six Sigma, Total Quality Management (TQM), Theory of Constraints (TOC), Business Process Management (BPM), Business Process Reengineering (BPR) and more.

Our Operational Excellence experts will help you realize immediate improvements in the metrics that matter to you, like quality enhancements, service upgrades, cost reductions or productivity increases. Together, we can build a strong foundation for your business’s growth and profit through proactive process improvement.

Our Business Process Improvement Services

We help you record and manage process knowledge so you can more easily:

  • Train and cross-train in standard operating procedures
  • Retain job-specific know-how amidst turnover
  • Create functional “playbooks” to enable team collaboration
  • Improve consistency in employee expectations and customer experiences
  • Support legal, safety, regulatory or compliance requirements

Working together with our BPI experts not only documents your business’s processes, but also reveals opportunities for future operational improvements.

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Incremental Changes, Impactful Improvements

Change thrives on consistency and gradual accumulation, whether in personal habits or organizational processes. By recognizing that incremental changes build a foundation for impactful improvements, organizations can harness the atomic habit mindset to streamline operations, gain a competitive advantage and achieve lasting transformation.

Nishant Awasthi, Senior Manager, Centric Consulting
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Centered On You

Our Business Consulting Services are structured to address your end-to-end business needs. We provide comprehensive support for your business across strategy, operations and culture.

Together with our Strategy Alignment and Architecture, Enterprise Portfolio and Program Management, People and Change, and Technology Services partners, our Operational Excellence team uses data to form insights that help you optimize business processes.

Your work with us will be tailored especially for your business. Whatever your business’s challenge, we will engage our collective expertise to guide you.

Connect with us to learn how we can help you focus on continuous improvement and drive competitive advantage.

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Our Actual Client Results

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Reduction in account opening time – banking client
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Reduction in cost per transaction – insurance client
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Operations savings in first year – oil and gas client
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Average production increase per shift – manufacturing client

Our Business Transformation Services

In partnership with our Strategy Alignment and Architecture team, we offer Business Transformation services designed to help you pivot with agility. Together, we will infuse your business with agility to successfully transform for sustainability in today’s rapidly changing market.

With Centric, you can go digital, go hybrid, launch new products, enter new markets, implement new technology, reorganize your operations or reenvision your strategy.

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WANT TO KNOW MORE ABOUT BUSINESS PROCESS IMPROVEMENT?

Business Process Improvement Through the Lens of ‘Atomic Habits’

Atomic habits are small, incremental changes that build upon each other. When organizations adopt the atomic habit mindset and witness its cumulative impact, they set a powerful force in motion: the perpetual drive for improvement. Each change, no matter how small, keeps your organization on a trajectory of constant enhancement and a journey toward excellence.

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The Power of Process Excellence: A Guide to Effective Business Performance Metrics

Many businesses measure success by results: assets gained, revenue earned, customers satisfied. But are these metrics telling the whole story of your organization? With more comprehensive performance metrics for people and processes, your business will be better equipped to pursue operational excellence and achieve its goals.

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Process Improvement: 4 Challenges to Measuring Success and How to Fix Them

While BPI projects at some companies are delivering positive results, others struggle knowing where to begin their improvement efforts or moving past initial challenges. Whether you have a continuous improvement program in place or this is your first BPI effort, accurately measuring success will benefit your efforts on paper and in practice.

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Bust the Myths Surrounding Process Excellence

Leading with process provides clarity when change creates uncertainty. Organizations that holistically reimagine business processes stay ahead of their competition and drive desired business outcomes. Our three-part webinar series debunks common myths and misconceptions that can hamper operational and process improvement efforts.

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Business Process Improvement FAQs

What methodologies do you use for business process improvement?
As part of our proven Business Process Improvement (BPI) approach, we use several different methods depending on your needs, such as: Lean, Six Sigma, Total Quality Management (TQM), Theory of Constraints (TOC), Business Process Management, Business Process Reengineering, and more.

Can you provide examples of successful business process improvement projects?
We recently worked with a Fortune 500 life, annuity and retirement mutual company to help improve its business processes. The organization had noticed several areas of complexity and miscommunication within its current processes, causing, for example, the organization to take almost twice as long as the industry average to onboard new business. Among several other solutions, we helped improve the organization’s processes by working with the team to identify where automation and a business process management solution would help. As a result, we helped decrease the amount of manual steps in their customer onboarding process, reducing cycle time in new customer purchase journeys.
How do you approach identifying and prioritizing process improvement opportunities?
We help organizations identify and prioritize process improvement opportunities by workshopping potential improvements. Process improvements can be valuable in various situations. These include when you face process problems without obvious causes or solutions, when you’re uncertain how to identify and prioritize areas for improvement, or when you need expert guidance to determine the best path to operational improvement.
What techniques do you employ to ensure continuous improvement within an organization?
To ensure continuous improvement within your organization, we help you by first assessing your organization’s process maturity, developing ways to evolve that maturity, building your team members’ process improvement mindsets, providing training and advisory services to develop your continuous improvement program, and establishing a Center of Process Excellence.
How do you integrate technology with process improvement initiatives?
Tech-based processes need special attention to improve your processes and help your organization grow. We integrate technology with process improvement initiatives when your organization invests in a new system and needs to improve processes so your team can realize the system’s benefits, needs to optimize operations alongside a CRM or ERP implementation, or wants to leverage automation to improve processes.
What support do you offer for establishing a Center of Process Excellence?
We can support your organization with the following aspects as you build your Center of Process Excellence: leadership alignment, organizational structure, process architecture, best practices, skills development, technology solutions, and change management.
How do you measure the success and impact of your process improvement efforts?
We measure the success and impact of our process improvement efforts by identifying clear performance metrics, using a single source of truth to measure those metrics, using automated data interpretation so we can tackle harder questions, and communicating clear objectives and engaging with executive management. With these five steps, we can gain a more accurate idea of the success of a business process improvement project while anticipating potential obstacles along the way.

Our Latest Insights

Client Stories

Delivering Hyperautomation at World Wide Technology

We helped a billion-dollar tech company combine RPA and AI – hyperautomation – to achieve no-touch, end-to-end automation.
Client Stories

Using Data to Reimagine New Business Processes for an Insurance Provider

Processes drive insurance companies. We helped a Fortune 500 insurer develop a complete strategic plan for its process-improvement efforts.
Client Stories

Common Problems, Unmatched Solutions: Your Centric Problem Solvers at Work

All consultants solve problems. But Centric Consulting problem solvers are different. Read our collection of client stories.

Build a strong foundation for your business’s growth and profit by taking your business processes improvement to the next level.

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