What is Business Process Improvement (BPI)?
BPI leads to quality improvements, service enhancements, cost reductions, and productivity increases of a business activity or process. Many companies embark on a BPI program in an effort to improve their operational performance and drive competitive advantage in the marketplace.
Our approach to Business Process Improvement delivers business value by creating a sustainable framework for improvement while establishing momentum for process excellence across the enterprise.
While often associated exclusively with Six Sigma, Centric leverages DMAIC (Define, Measure, Analyze, Improve, Control) as the underlying business process improvement methodology. DMAIC is a proven, data-driven methodology. It can be scaled according to the scope and depth of your process improvement program.
While each discipline (Lean, Six Sigma, Rapid Improvement) can stand alone, they can also work well together. Along with DMAIC, we’ll employ the BPI discipline or a combination of disciplines that will work best for you. We’ve provided a comparison of each in the table below.
Lean is fundamentally about increasing customer value in an organization with proper respect for people, and is a philosophy for managing a business. It is more than just a collection of tools, techniques and projects; Lean thinking should become what you do and not just something else you do.
- Lean is a customer-centric methodology that is used to continuously improve processes through the elimination of waste. It maximizes customer value while minimizing waste and non-value added activities.
Six Sigma (6σ) Overview
Six Sigma seeks to improve the quality output of a process. This methodology focuses on identifying and removing the causes of defects (errors) and minimizing variability in processes to drive improvement.
- Six Sigma drives improvements by managing variation and reducing defects within a processes. All processes can be defined, measured, analyzed, improved and controlled to drive repeatable and predictable performance.
Six Sigma involves developing a group people within the organization who are experts in quality management methods utilizing empirical, statistical techniques. Each Six Sigma project follows a defined sequence of steps and has expertized value targets including:
- Reduce process cycle time
- Increase customer satisfaction
- Reduce pollution, reduce costs
- Increase profits
A Six Sigma process is one in which 99.99966% of all opportunities to produce are statistically expected to be free of defects.
Rapid Improvement Overview
- Streamlined rapid improvement frameworks such as Kaizen or Just-Do-It are designed to be action-oriented and address readily apparent issues. They apply a simple tactical focus: to fix known problems with obvious quick fixes that are easy to implement and carry minimal risk.
Not all challenges require the rigor of the DMAIC methodology. Rapid improvement techniques such as Kaizen and Just-Do-It are tactical approaches that quickly deliver value.
- Problems are typically well defined and solutions are apparent.
- Once a solution is identified, it is quickly piloted, implemented and controlled.
- At the conclusion of the project, the savings and control plans are documented and the team celebrates success.
Learn more about our process excellence approach by exploring each of our services and reading our blog series.
Process Excellence Services
- Process Assessment and Value Targeting
- Business Process Improvement
- Performance Measurement
- Technology Enablement
- Process Excellence Program Enablement
Process Excellence Blog Series