Enterprise Automation Services

RPA, BPM, AI and Enterprise Automation Services.


You already know automation is here to stay. But what happens when you reimagine processes with a scalable approach to solving your pain points? If you’ve ever looked at a business process and thought “there’s got to be a better way,” enterprise automation is the answer.

It’s not sustainable to simply automate one-off manual tasks. Typical end-to-end business processes operate within and across multiple silos of people, data and applications. As long as these silos remain disconnected, the overall efficiency and scalability of your business processes – and of any automations you implement within them – will be limited.

When implemented strategically, enterprise automation helps fill the gaps between these siloed systems. The most robust enterprise automation frameworks are built by integrating Robotic Process Automation (RPA), Business Process Management (BPM) and Artificial Intelligence (AI) capabilities.

Sustainably automating requires connecting a sound enterprise automation strategy to your business priorities. To accomplish this, you must:

  • Understand your current processes
  • Define the future state processes you desire
  • Align your tools to your needs by translating process components into technical business requirements and IT solution development
  • Build your automations based on business-prioritized IT investment decisions
  • Assess, rinse and repeat to build a scalable enterprise automation program.

Take Advantage of the Right Enterprise Automation Capabilities

The enterprise automation tools you deploy will vary based on the complexity of your tasks, workflows and data. The types of business problems that you are solving will also determine both how you prioritize your automation journey and the outcomes you can expect to achieve.

That’s why a one-size-fits-all approach to enterprise automation strategy just doesn’t cut it. But how do you know which processes to automate now, and where to go to next? How can you be certain that you leverage the right capabilities for the job? We help businesses determine the highest impact, lowest complexity items first and guide our clients through their entire automation roadmap.

Centric Consulting - Leveraging the Right Enterprise Automation Capabilities


Our Enterprise Automation Services

Our enterprise automation consultants deliver tailored solutions across business processes, workflow and data automation. We combine the capabilities of award-winning experts across Business Process Management, Robotic Process Automation, Artificial Intelligence, Business Process Improvement and performance measurement to help clients drive sustainable change.

Business Process Management (BPM)

If you’re looking for a systematic way to design, manage, monitor and optimize your core business processes, then Business Process Management is the approach for you.

Gain enhanced visibility and integration while eliminating bottlenecks from your workflows. Our BPM services include:

  • Proof of concept and architectural assessment
  • BPM Center of Excellence enablement
  • Process intake and analysis
  • BPM design and development
  • Operations and support, including KPI and metrics reporting

Robotic Process Automation (RPA)

Whether you want to improve the user experience or give your back-office employees a helping hand, Robotic Process Automation helps fill the gap for routine, repeatable, rules-based tasks.

We recommend pairing RPA-automated activities with a BPM methodology to fully automate and improve most business processes. Our RPA services include:

  • RPA workshop and evaluation
  • Automation proof of concept
  • Vendor selection guidance
  • RPA development and support
  • RPA program kick-off
  • Test automation
  • RPA as a Service (RPAaaS)

Artificial Intelligence (AI) and Machine Learning (ML)

What happens when automating routine, repeatable, rules-based tasks is not enough? Artificial Intelligence and Machine Learning support and extend your use of bots and other RPA initiatives, enabling true end-to-end automation in your organization.

Get ready for an AI-augmented workforce. Our AI and ML services include:

  • AI strategic planning, governance and security
  • AI readiness and adoption workshops
  • AI / ML proof of concept and rapid pilots
  • Custom or off-the-shelf ML models
  • AI-powered customer experience journeys
  • ML Platform as a Service (PaaS)
  • AI implementations and integrations
  • End-to-end AI development, deployment and maintenance

Existing Systems and Applications

Enterprise process automation doesn’t happen in a vacuum. Our combined approach of BPM, RPA, AI and other solutions takes your entire organizational context into account.

We help you maximize the value of your existing stack while matching key processes with the systems and tools that are already at your disposal. We can help you:

  • Improve ROI on existing technology investments
  • Mature knowledge, utilization and performance of your existing ERPs and platforms
  • Lead adoption and change management best practices
  • Provide support for bots already in production
  • Leverage reuse of test and automation components

Data Solutions

Business engagement is critical to achieving shared awareness, vision and buy-in on a scalable enterprise automation framework. One surefire way to win that engagement is with metrics.

Automation can uncover a wealth of valuable data, but it must be managed. We can help you make sense of it all with:

  • Data warehouses/data lakes
  • Visualization and reporting platforms
  • Extract Load Transfer (ETL) tools
  • Intelligent Document Processing (IDP)
  • ML-powered predictive analytics
  • Custom data integrations, governance and hygiene

Why Enterprise Automation Consulting?

Many businesses struggle with inefficiencies, bottlenecks and suboptimal processes that hinder their productivity and profitability.

These challenges pile up over time, hampering growth, reducing customer satisfaction and increasing operational costs.

We address these pain points and others by:

  • Analyzing and optimizing workflows to identify bottlenecks, redundancies and areas of waste
  • Implementing strategies to streamline processes, automate repetitive tasks and eliminate unnecessary steps
  • Optimizing resource allocation, communications and operational agility with the application of methodologies like Lean and Six Sigma
  • Fostering a culture of continuous improvement and change agility
  • Enabling you to achieve higher productivity, reduced costs, improved customer satisfaction and a sustainable competitive advantage in the marketplace.


Improving Process Orchestration with BPM and Enterprise Automation

A major life insurance and annuity provider needed help with coordinating their many systems, people and processes. Facing continual challenges with aligning business and technology stakeholders, the client needed a more effective way to manage their various systems and help break down workflow siloes.

We stepped in to design new workflows and a flexible business rule engine while automating manual tasks like data entry. Now the client is set for long-term success on their Enterprise Automation journey, with an enhanced technical architecture that allows for seamless business process integration and new tech adoption.

What’s more, customer service levels have risen thanks to faster claim payments and approval times, leading to a 30% increase in second-sale numbers.


Deep Technical Expertise

Simply put, we couldn’t be where we are today without Centric’s help. The deep technical expertise that every Centric team member has demonstrated, combined with Centric’s partnering approach, has established a foundational RPA capability for Corridor that we can continue to leverage for further growth.

Des Varady, CEO, Corridor Group

What’s Your Enterprise Automation Maturity?

Wondering how effective your automation program is and what your next steps should be?

Our enterprise automation maturity assessment will help you identify where you are at in your automation journey and what you can do to take it to the next level.

Download the self-assessment to learn how blending Robotic Process Automation with Business Process Management and Artificial Intelligence can transform how your business operates for the better.


Improve the efficiency of your business processes through our enterprise automation services to help drive sustainable change.