Financial Services

We optimize business processes and modernize technology solutions.

Practice Overview

The financial services market is undergoing rapid change. Growth is more challenging, customers are increasingly demanding, regulations are tighter and firms are facing strong competition. Centric helps asset managers, banks and brokerage companies optimize their business processes and modernize their technology solutions. Our team is comprised of more than 200 seasoned business and technology consultants with deep experience in the brokerage, retail banking, commercial banking and asset management industries.

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We have offices in many key cities including Boston, Chicago and Miami. And, when the situation calls for it, we can source staff from our onshore and offshore Solution Centers.

What differentiates Centric is our delivery of consulting services within the local markets where we operate. Our local focus, industry expertise and flexibility in how we engage with clients allows us to provide the most effective consulting experience in the market today.

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Practice Capabilities

Operating Model Development

Financial institutions can expect to compete in a challenging, low-growth environment for the foreseeable future. As a result, organizations have realized they may not be able to experience the full potential of their offerings without changing their sales, service and relationship management models. Centric partners with clients, including major financial service companies, to develop and deploy core operating infrastructures to support growth in strategic and cost effective ways.

Business Intelligence (BI)

As financial service organizations increasingly face issues of compliance, globalization, consolidation and competition, the ability to measure business performance is no longer optional. Centric helps our financial service clients achieve deep insight into customer experience, product performance, operations, marketing and more. Using our proven BI accelerators, Centric rapidly delivers advanced analytic capability to clients’ fingertips. By aligning strategic business objectives with a BI roadmap, we help our clients sustainably grow their BI initiatives, ensuring both financial return and realized business value.

Regulatory Compliance

Recent legislation has increased the burden of regulatory compliance. Centric assists compliance efforts to ensure planned initiatives do not hinder the long-term effectiveness of the business. We bring expertise from all practice areas including business process improvement, program and project management as well as resource planning and optimization to ensure all solutions comply with regulations, but are as non-intrusive as possible.

Strategic Sourcing and Procurement

As financial services companies continue to manage the global financial crisis, many are finding savings by optimizing their procurement and finding innovative approaches to sourcing. Centric helps financial services companies restructure their procurement operations, including end-to-end assessments of current operations, redefining strategies and rationalizing the company’s supplier base.

Systems Modernization

Now more than ever, financial services organizations are focused on driving technology integration and process efficiency in order to better understand market drivers and effectively meet the demands of their customers. Centric leverages core service offerings such as business intelligence, business process automation, web portal technologies and mobile solutions to streamline internal decision-making and modernize the way financial institutions interact with their customers.

Mobile App Development 

Consumers are demanding easier access to their money and important financial information. In the past, banks have struggled to provide customers with the information they need through online and mobile channels in an easy-to-use, highly engaging format. New functionality such as remote deposit, goal-based savings and planning tools as well as person-to-person payments are presenting both challenges and opportunities for Financial Services companies in meeting customer expectations. Centric helps clients define and take advantage of new banking opportunities, including integrated communication tactics and interactive mobile prototypes for the iPhone and Android platforms.