Microsoft Adoption and Change Management

Our Microsoft Adoption and Change Management practice creates a tailored approach

to driving the people side of change.



Centric Consulting’s Adoption and Change Management practice creates a tailored approach to driving the people side of change.

When change happens, such as the adoption of Microsoft 365 at your workplace, you need to peel back the layers of your organization so you can define your vision and objectives, identify groups affected, secure the participation of key people, and define new behaviors.

You need to build trust and listen to help users understand the value of a new product or service – for both employees and the organization. You need technology and a strategy for making modern ways of working real for everyone while preparing them for the change, managing them through it, and driving value to successfully sustain your evolving environment.

Employee adoption and usage are the bridge between a great solution and its ultimate results. Unfortunately, most businesses do not have the people and processes in place to understand holistically the context of new technology and its organizational impact. Many also struggle with properly defining the scope and objectives of that impact to guide teams and individual employees through the change process.

We find that training employees on the new features that new technologies present is not your biggest challenge. Your biggest challenge is defining how your organization will incorporate those features and helping employees adapt to the new processes and standards they require to meet your business needs. Only then will you fully realize the value of your Microsoft 365 investment.

How We Can Help

As a Microsoft Adoption and Change Management (ACM) partner, we use a partner-centered style to achieve adoption success through a tailored, right-sized approach. Our consultants’ strategic approach to change uses globally recognized methodologies and concepts, such as the Prosci Change Management Methodology and the ADKAR model, to help you:

  • Create a formal change management process
  • Make technology implementations smoother and more efficient
  • Understand how to prepare your organization and employees for new technology changes and the modern workplace
  • Overcome challenges regarding internal change processes
  • Strengthen your ability to lead and manage change
  • Reduce risk, increase productivity, or both

Our Adoption & Change Management Consulting Services

  • Develop ACM plans tailored for adoption, reinforcement and sustainment Strategic assessment to establish custom ACM foundation
  • Identify technology change readiness
  • Prepare the organization for transitioning to the modern workplace
  • Develop an adoption and change management strategy and detailed roadmap of how to get there
  • Implement Collaboration Adoption Principles, Organizational Change Management and Managed Services for Collaboration Solutions

Microsoft Teams Support Services

You’ve onboarded Microsoft Teams to your organization, but do you have the appropriate post-adoption support system in place to handle the many inquiries from your end-users? Our Microsoft Teams Support Services can help you provide the guidance that your users need.

Why You Need a Change Management Strategy

According to Prosci, organizations that have effective change-management plans in place are . . .

more likely to meet or exceed business objectives
more likely to complete projects on schedule
more likely to come in on or under budget

We love our clients.



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In our on-demand webinar, our Microsoft expert demonstrates how Microsoft Viva can help you improve employee engagement, performance, and growth through a single platform.


David O'Toole - WWT

One Word: Partner

“There is only one word I can use to describe my experience with Centric: partner. In the truest sense of a high performing partnership, a collaborative environment has been created to ensure complete clarity and trust throughout the project teams. Centric has done a great job integrating and adapting; they are not seen as a consultant, but a member of the team.”
David O'Toole, Director of Strategic Program Operations, World Wide Technology

Exceed business objectives by accelerating adoption and enabling your employees to realize the full benefits of Microsoft 365.