Some organizations discuss Business Process Management as process OR technology. Centric Consulting defines Business Process Management as the convergence of process, people AND technology.
Unless all three engines operate in harmony, your business is likely to struggle with operational inefficiencies. You may see:
- Too many manual, error-prone, time-consuming tasks
- Lack of process standardization, definition and documentation
- Inadequate business rules and lack of control
- Inability to scale operations due to process redundancy costs
- Lack of process ownership due to functional silos
- Limited visibility into real-time data and performance
- Process and service delivery bottlenecks and inefficiencies
- Less than stellar customer experience
Business Process Management (BPM) provides end-to-end process optimization driven by deep process analysis, prioritization, visibility and control across your organization.
Business process optimization, which is part of the BPM methodology, ultimately leads to business goal optimization. To get there, make sure your BPM strategy covers:
- Your current process state, including pain points and opportunities
- Your desired future state, including targeted process improvements and organizational vision
- Your plan for getting there, including a BPM roadmap, prioritization and change management plan
Knowing how and when to prioritize the processes that will deliver the most business value to your organization is key to a successful BPM initiative.