Operational Excellence Archives - Centric Consulting

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Delivering Hyperautomation at World Wide Technology

We helped a billion-dollar tech company combine RPA and AI – hyperautomation – to achieve no-touch, end-to-end automation.

Using Data to Reimagine New Business Processes for an Insurance Provider

Processes drive insurance companies. We helped a Fortune 500 insurer develop a complete strategic plan for its process-improvement efforts.

Common Problems, Unmatched Solutions: Your Centric Problem Solvers at Work

All consultants solve problems. But Centric Consulting problem solvers are different. Read our collection of client stories.

Ready to Automate: An Automation Identification Scorecard

Knowing which processes to automate can be tricky. Download our interactive RPA scorecard to help determine if your processes are ready for automation.

RPA as a Service: Is Easy Button Automation Right for You?

Many leaders know the value RPA can bring, but investing in the traditional in-house RPA model the best solution. RPA as a service might be the answer.

What’s Your Enterprise Automation Maturity? A Checklist

Our downloadable checklist reveals what your enterprise automation maturity is and how to get to the next stage.

Couch Convos: Evaluating the Taylor Swift Ticketmaster Meltdown

In this episode of Couch Convos: Biz and Tech Talks, our automation experts discuss what went wrong with Taylor Swift’s latest concert ticket sales.

Using BPM to Deliver Improved Process Orchestration

We helped a major life insurance and annuity provider improve their processes with business process management.

Couch Convos: Working Together With People, Process and Technology to Better Your Business

In this episode of Couch Convos, we talk to our experts about the importance of people, process and technology working together for business success.

Customer Experience Transformation: Improving Customer Retention With Business Process Management (BPM)

We share how we helped a large regional bank evolve its user experience and retain customers.

Skyrocketing Productivity with Automated Data Entry

How we helped a P&C insurance company expedite data entry into their Policy Administration System using Robotic Process Automation

Increasing Associate Effectiveness Using an RPA Implementation Program

How we helped a super-regional insurance carrier improve operational efficiency and save thousands of hours with process automation