Operational Excellence Archives - Centric Consulting

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Implementing a Streamlined Insurance Platform for Healthcare Providers

Our healthcare insurance client trusted us as a true strategic partner to help modernize and streamline their customer platform.

RPA + AI: Peanut Butter Cups and the Road to Intelligent Process Automation

The idea of introducing intelligent process automation at your company may overwhelm you. But it’s easier than you think to blend RPA and AI.

Delivering Hyperautomation at World Wide Technology

We helped a billion-dollar tech company combine RPA and AI – hyperautomation – to achieve no-touch, end-to-end automation.

Meet Your Problem Solvers in St. Louis

Meet four of our St. Louis team members. They are experts who can solve your business and technology problems.

Using Data to Reimagine New Business Processes for an Insurance Provider

Processes drive insurance companies. We helped a Fortune 500 insurer develop a complete strategic plan for its process-improvement efforts.

RPA Paired With AI Opens Up A New World Of Automation

We talk about hyperautomation - an innovative combination of robotic process automation and artificial intelliegence.

Common Problems, Unmatched Solutions: Your Centric Problem Solvers at Work

All consultants solve problems. But Centric Consulting problem solvers are different. Read our collection of client stories.

Why Organizational Change Management is the Key to Successful Process Automation

Here are some warning signs for organizational change management when implementing a new process automation tool.

RPA in Recruiting With Microsoft Power Platform Automation

In this post, we will explore one of the biggest challenges in recruiting processes and how robotic process automation can help solve it. Robotic process automation (RPA) has the potential to transform human resources. HR is filled with repetitive, reusable

How Business Process Excellence Ensures Successful Transformation

In the final part of this blog series, we look at the importance of process excellence through specific examples of successful business transformation.

Business Process Improvement Through the Lens of ‘Atomic Habits’

We discuss how to apply an atomic habit mindset to four common business process improvement approaches to achieve optimized performance.

People: The Foundation of Your Company, Culture and Process Excellence Programs

An organization is about the people who make it all work. They're the foundation of your company, culture and process excellence programs.