Salesforce Consulting Services

Your Salesforce Partner for success.

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Enabling your organization to engage prospects, customers, partners, vendors, and employees utilizing your enterprise data is critical in today’s ever-changing world – and that is what Salesforce does. 

Salesforce is a diverse system of cloud-based platforms and products that seamlessly connects your organization to all these parties to drive meaningful interactions, deliver exceptional experiences, and enable you to achieve your desired business goals.   

Your success with Salesforce needs to align with your specific business needs, processes, technologies, and people and we understand that. Our team of certified Salesforce consultants and technologists partner with you to help you realize Salesforce’s full potential.

We are committed to understanding your specific business needs and applying our knowledge of Salesforce to provide you with lasting business value.

Our Salesforce Experience

We’re a 15+ year Salesforce Partner.

Salesforce Product Ecosystem

Additional Salesforce Capabilities

  • Salesforce assessments
  • Salesforce development
  • Salesforce integrations – connectors, APIs, & custom development
  • Salesforce Lightning conversions
  • Mobile app development
  • AppExchange & 3rd party product integration & operation

Salesforce Solution Areas

Salesforce Enablement

We help guide and tailor strategies, showcasing Salesforce’s tangible value to your business.

  • Assessments
  • Platform enablement
  • Increase scale & engagement
  • Cross-platform data management
  • Established best practices

Salesforce Platform-as-a-Service

We optimize your customers’ experience by implementing Salesforce capabilities to their fullest potential.

  • Implementation services
  • Re-implementation services
  • Managed services
  • Custom development

Strategy, Vision & Governance

We help to visualize, plan, and prioritize Salesforce features to showcase value all along your Salesforce journey.

  • Vision & Strategy development
  • Center of Excellence (COE)
  • CRM & marketing automation maturity models
  • Capability & capacity maps
  • Short & long-term roadmaps

Integration Expertise

We specialize in integrations across your technology stack to maximize Salesforce potential and drive optimal results.

  • Industry-specific and proprietary tool integrations
  • Cloud data storage
  • Engineering solutions, process development, and data governance and hygiene.
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Customer and Industry Experience

Our Salesforce Consulting Services experience combined with our industry expertise ensures the successful delivery of Salesforce initiatives across all verticals, including:

Retail

Financial Services

Insurance

High Tech

 

Healthcare and Life Sciences

Manufacturing

Small & Medium-Sized Businesses

Nonprofit

How We Improve Your Use of Salesforce

As your trusted Salesforce consulting partner, we work with you to discover and understand the challenges that your organization faces in your use of Salesforce. Common Salesforce pain points that we solve for our clients include:

 

Centric Consulting Salesforce Consulting Services Methodology

 

Our Salesforce-certified team enjoys working with our clients to provide solutions that meet evolving business needs. Our focus is on eliminating your Salesforce challenges, enabling your organization to thrive and providing you with an unmatched client experience.

 

We can help you realize Salesforce’s full potential and discover solutions that meet your evolving business needs.

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WHITE PAPER

Slide the Empty Chair Closer to Understanding Your Customers

To better understand your customers, you must learn how to gather data and collect information
about how they interact with your product or service. Then, you can interpret trends and patterns in customer behaviors.

In this white paper, we guide you on how to gather and analyze research and insights, which slides you closer to understanding who sits in the chair, helping you create a customer-centric organization.

READ THE WHITE PAPER

Chatbot Functionality Allows Team To Have Flexibility

Centric Consulting recommended and created complex chat and chatbot functionality to help offset many of the support requests that only needed simple responses and details. We expect to see many issues being resolved without the need of our teams, allowing for more flexibility in planning and innovation for our future.

Daniel Ramati, Product Team Owner, Southeast Toyota

Our Marketing Operations Services

Marketing operations are key to being able to operate marketing effectively and efficiently, provide meaningful metrics and analytics, as well as governance.

Our marketing operations services encompass expertise in delivery using multiple marketing automation platforms as well as experience in the development and use of marketing operations processes and analytics.

This includes assisting clients in developing and advancing their own marketing operations capabilities, as well as providing marketing operations managed services.

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Salesforce Consulting and Beyond

We realize that implementing Salesforce and advancing its capabilities may require evolving other areas of your organization, and we offer services to support you in:

  • People and Change Management – Delivers stronger business and technology transformations through strong people alignment and preparation, including the successful roll-out, adoption and use of Salesforce.
  • Operational Excellence – Leads to well-defined and implemented processes that are key to delivering business value from your Salesforce implementation.
  • Data and Analytics – Transforms data from Salesforce and other sources into information that accelerates business insight, ensures operational excellence and gives you a competitive advantage.

Latest Insights

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Leveraging a Salesforce Assessment to Improve Your Business Processes

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The Most Common Salesforce Marketing Cloud Stumbling Blocks and How to Avoid Them

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How Salesforce for Manufacturing Companies Streamlines Operations and Improves ROI

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Salesforce Success: The What, Why and How of a Center of Excellence Webinar Recap

Want to learn more about our Salesforce consulting services?

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