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End-to-End Encryption and Its Role in Zero-Trust Architecture

Data comes in many forms, but all data needs protection — and at all times. You need end-to-end encryption to secure your data.

Unpacking the Machine Learning Lifecycle with MLOps: Developing Your Model

We will discuss the first portion of the machine learning lifecycle of model research and development in this blog post.

Salesforces Connections 2022: Our Experience and Insights

We happily attended the Salesforce Connections event. In this blog, we’ll share our experience at the event and the insights we gained.

The Path to Process Excellence Maturity

Where does your company fall on the process maturity curve? Find out so you can lead process improvement efforts.

What Can Process Excellence Do For Me?

When embarking on a process excellence journey, companies should look at business value across six different areas.

Sentiment Analysis: Way Beyond Polarity

Sentiment analysis is a data analytics process used to improve the customer experience of consumer decision making.

Qualitative Research for Customer Understanding and Empathy: Observational Interviews

As part of qualitative research for customer understanding, observational interviews showcase the pros and cons of your customer experience.

Virtual Agents: The Why and How Behind the Latest Trend

Stay ahead of the game and expand your employee and customer experience with Power Virtual Agents. Here are few reasons to implement them.

Microsoft Teams for Frontline Workers: Putting Collaboration on the Line

Frontline workers often feel disconnected from the company. Here's how you can use Microsoft Teams as a hub to join your entire business.

Customer Experience Management Starts With Customer Understanding and Empathy

The costs of not investing in an overarching customer experience management (CXM) strategy can be much great.

Using RPA to Improve Workflow in Insurance

Applying RPA to insurance practices isn't intuitive, but implementation allows carriers to achieve more productive activities.

Include Apps in Your Zero-Trust Architecture

In addition to locking down online identities and endpoints, you must also secure your apps to build a true Zero-Trust architecture.