Building a change management mindset begins early in any effort – prior to development of new project ideas. It should begin with building an organization of leaders who understand:
- How to lead and manage change
- How the intersection of strategy, culture and performance align within an organization
- How to embrace change-oriented talent, structures and tools
- How to engage, communicate and measure
- How to develop the right governance framework to make it work
This people-oriented foundation supports all your efforts going forward. It builds alliances, breaks down silos and provides the processes and tools your business needs to be successful.
We can help you build that strategic foundation and guide your most challenging enterprise, program and project-level people transformations. We’re strategic. We’re creative. We’re flexible. And we work with you not just to design but successfully implement change that creates lasting transformation.
To create change that lasts, you have to transform how your organization engages leaders and employees. You have to encourage people to think and act differently. You have to get everybody excited about change.
That requires having crucial conversations, involving people in the process, and implementing new practices.
We understand there is no one way to design an effective people and change strategy. It has to fit your company culture, match your values, and integrate with your long-term strategic goals. Every organization has unique transformation needs that require a partner to meet those challenges.
That’s why we work together to develop the right solution for you, which includes:
We know most changes require complex people solutions that incorporate and consider leading-edge change management, organizational design, business process, project management, talent development and technology to create the right solution for you.
We make sure your business needs will be met by developing key success metrics and measuring these throughout your project’s lifecycle. This way you know if we are successful and where the challenges lie every step of the way.
We will meet you where you are at and craft the right people solution based on your organization’s change maturity, budget, and desired outcome.
We dive in to provide the greatest value for your organization regardless of the team. We will mentor and guide your internal team to develop key skills and support other vendors in the process to provide an unmatched experience.
Our teams have supported people transformation solutions for all these needs:
Metrics, Metrics, Metrics
There are many ways to measure change success. The trick is choosing the right metrics – to measure change effectiveness, engagement, adoption and sustainability – and begin early on the path to sustainability. This allows organizations to:
- Reduce risk
- Understand challenges early on
- Handle unpredictability
- Ensure alignment
- Acknowledge, celebrate and share our progress
Measure change every step of the way…
We don’t wait until the end to see if the foundation is sturdy. At every step of the way, we ask: Is this working? If not…let’s change it.
To us, that doesn’t seem too radical.
Centric resources were able to quickly assess our needs for an in-flight technology implementation and immediately add value to our program – spanning areas such as requirements definition to training. The resources worked well with a mix of internal stakeholders, project sponsors and technology experts to support an aggressive implementation timeline. Centric’s knowledge of the technology platform was crucial in their ability to drive us to a successful launch.
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