Organizational Change Management

Because the rate of change is constant and because people alignment is critical, organizations need a structured approach to engage, manage and drive the people-side of major initiatives.

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Building a change management mindset begins early in any effort – prior to development of new project ideas. It should begin with building an organization of leaders who understand:

How to lead and manage change
How the intersection of strategy, culture and job performance align within an organization
How to embrace change-oriented talent, structures and tools
How to engage, communicate and measure
How to develop the right governance framework to make it work

This people-oriented foundation supports all your efforts going forward. It builds alliances, breaks down silos and provides the processes and tools your business needs to be successful.

Our change management services can help you build that strategic foundation and guide your most challenging enterprise, program and project-level people transformations. We’re strategic. We’re creative. We’re flexible. And we work with you not just to design but successfully implement change that creates lasting transformation.

The Goals of Organizational Change Management

Our organizational change management consulting approach is iterative, embraces agility and involves people at all levels in fostering alignment and adoption, minimizing business risk and impact. Our goal is to

Drive leadership vision alignment and change strategy.
Activate sustainable change networks throughout the organization.
Foster continuous two-way communication and engagement.
Implement learning as an on-going initiative versus a one-time event.
Measure readiness and adoption throughout the initiative’s life cycle.

Steve Jenkins

National People & Change Practice Lead

Business Consulting Services

People Transformation

For change to last, our change management consultants will partner with you to transform how your organization engages leaders and employees — helping you encourage people to think and act differently while getting everybody excited about the change.

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We can guide you to a Business Anywhere future — one where every interaction is smart and seamless, every process is fully automated and paperless, and everyone is ready for whatever the future holds.

Learn How We Can Help

We understand there is no one way to design an effective people and change strategy for all companies. It has to fit your company culture, match your values, and integrate with your long-term strategic goals. Every organization has unique transformation needs that require a partner to meet those challenges.

That’s why we work together to develop the right solution for you, which includes:

Your People

We know most changes require complex people solutions that incorporate and consider leading-edge change management, organizational design, business process, project management, talent development and technology to create the right solution for you.

Success Metrics

We make sure your business needs will be met by developing key success metrics and reviewing these throughout your project’s lifecycle. This way you know if we are successful and where the challenges lie every step of the way.

Unique Needs

We will meet you where you are at and craft the right people solution based on your organization’s change maturity, budget, and desired outcome.

Lasting Value

We dive in to provide the greatest value for your organization regardless of the team. We will mentor and guide your internal team to develop key skills and support other vendors in the process to provide an unmatched experience.

Rethinking Business Transformation: Foster Business Agility Within Your Culture’s DNA

As organizations continue to evolve, leaders must encourage and prepare their teams to adapt and transform the way they work in real time. To do so, you need a culture of agility, which ensures teams can embrace business transformations in real time.

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Our teams have supported people transformation solutions for all these needs:

Cultural transformation
Financial transformation
New strategic initiative launches
New go-to-market strategies

Metrics, Metrics, Metrics

There are many ways to measure change success. The trick is choosing the right metrics – to measure change effectiveness, engagement, adoption and sustainability – and begin early on the path to sustainability. This allows organizations to:

Reduce risk
Understand challenges early on
Handle unpredictability
Ensure alignment
Acknowledge, celebrate and share our progress

Measure change every step of the way…

We don’t wait until the end to see if the foundation is sturdy. At every step of the way, we ask: Is this working? If not…let’s change it.

To us, that doesn’t seem too radical.

Centric resources were able to quickly assess our needs for an in-flight technology implementation and immediately add value to our program – spanning areas such as requirements definition to training. The resources worked well with a mix of internal stakeholders, project sponsors and technology experts to support an aggressive implementation timeline. Centric’s knowledge of the technology platform was crucial in their ability to drive us to a successful launch.

Sheryl Markov, SVP, Head of Marketing Operations, Northern Trust

Not sure what you need? Let’s figure it out together.

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Organizational Change Management

The Goals of Organizational Change Management

People Transformation

We can guide you to a Business Anywhere future — one where every interaction is smart and seamless, every process is fully automated and paperless, and everyone is ready for whatever the future holds.