Resources Header

Insights Hub

Are you looking for expert, practical advice to solve your business and technology needs?

Whatever your business or technology questions, you’ve come to the right place. Find our most relevant content at your fingertips. Start reading – and get to know us better!

Featured Posts

Trending business and technology topics

Couch Convos: Using a Security Logging Framework with Guidewire

Microsoft Teams for Frontline Workers: Putting Collaboration on the Line

Virtual Agents: The Why and How Behind the Latest Trend

Using Customer Understanding to Create a Customer-Focused Transformation Effort

Select a Resource:

Blogs

Client Stories

Ebooks & White Papers

Podcasts

Visuals

Webinars

Filter By Topic

Filter By Industry

End-to-End Encryption and Its Role in Zero-Trust Architecture

Data comes in many forms, but all data needs protection — and at all times. You need end-to-end encryption to secure your data.

Unpacking the Machine Learning Lifecycle with MLOps: Developing Your Model

We will discuss the first portion of the machine learning lifecycle of model research and development in this blog post.

Salesforces Connections 2022: Our Experience and Insights

We happily attended the Salesforce Connections event. In this blog, we’ll share our experience at the event and the insights we gained.

The Path to Process Excellence Maturity

Where does your company fall on the process maturity curve? Find out so you can lead process improvement efforts.

What Can Process Excellence Do For Me?

When embarking on a process excellence journey, companies should look at business value across six different areas.

Sentiment Analysis: Way Beyond Polarity

Sentiment analysis is a data analytics process used to improve the customer experience of consumer decision making.

Qualitative Research for Customer Understanding and Empathy: Observational Interviews

As part of qualitative research for customer understanding, observational interviews showcase the pros and cons of your customer experience.

Using Customer Understanding to Create a Customer-Focused Transformation Effort

We helped a multi-million-dollar automated testing producer and designer glean valuable insights through customer understanding.

Virtual Agents: The Why and How Behind the Latest Trend

Stay ahead of the game and expand your employee and customer experience with Power Virtual Agents. Here are few reasons to implement them.

Microsoft Teams for Frontline Workers: Putting Collaboration on the Line

Frontline workers often feel disconnected from the company. Here's how you can use Microsoft Teams as a hub to join your entire business.

Customer Centricity: Evaluate Your Perception vs. Their Reality

Most companies assume they know their customers, but they’re often mistaken about customer needs and priorities. Our webinar explains.

Couch Convos: Using a Security Logging Framework with Guidewire

In this episode of Couch Convos, we sit down with our Insurance experts to talk about using a security logging framework with Guidewire.