Organizational Change Management: Building a Foundation for People Transformation
Change Management is no longer a luxury. It is a necessity. To remain competitive in our ever-changing global marketplace, customers and employees need to understand business change and know how to respond.
This requires leaders to develop a new mindset on how to lead major business and technology transformation through strong people alignment and preparation. Those leaders that embrace this mentality make change management a true market differentiator for their organizations.
Building a change management mindset begins early in any effort – prior to development of new project ideas. It begins with building an organization of leaders who understand:
- How to lead and manage change
- How the intersection of strategy, culture and performance align within an organization
- How to embrace change-oriented talent, structures and tools
- How to engage, communicate and measure
- How to develop the right governance framework to make it work
This people-oriented foundation supports all your efforts going forward. It builds alliances, breaks down silos and provides the processes and tools your business needs to be successful.
We can help you build that strategic foundation and guide your most challenging enterprise, program and project-level people transformations. We’re strategic. We’re creative. We’re flexible. And we work with you not just to design but successfully implement change that creates lasting transformation.
Here’s how we can help your organization with the people-side of change:
Enterprise, Program and Project-Level Change
We develop complete solutions, visions and structures that align leaders and engage people at multiple levels.
Organizational Design and Development
We assess the business need and develop organizational designs, strategies and structures to better meet how the business is evolving.
Cultural Alignment and Development
We shift mindsets to address challenges and build effective, lasting solutions that meet business goals or address challenging situations.
Leadership and Team Transformation
We coach leaders and teams to reach high performance goals and address morale and team dysfunction.
We understand there is no one way to design change. It has to fit your company culture, match your values, and integrate with your long-term strategic goals. Every organization has unique transformation needs that require a partner to meet those challenges.
That’s why we work together to develop the right solution for you, which includes:
We know most changes require complex people solutions that incorporate and consider leading-edge change management, organizational design, business process, project management, talent development and technology to create the right solution for you.
We make sure your business needs will be met by developing key success metrics and measuring these throughout your project’s lifecycle. This way you know if we are successful and where the challenges lie every step of the way.
We will meet you where you are at and craft the right people solution based on your organization’s change maturity, budget, and desired outcome.
We dive in to provide the greatest value for your organization regardless of the team. We will mentor and guide your internal team to develop key skills and support other vendors in the process to provide an unmatched experience.
To create change that lasts, you have to transform how your organization engages leaders and employees. You have to encourage people to think and act differently. You have to get everybody excited about change.
That requires having crucial conversations, involving people in the process, and implementing new practices.
Our teams have supported people transformation solutions for all these needs:
- Mergers and acquisitions
- New technology (such as Office 365)
- Enterprise Resource Planning (ERPs)
- Customer Relationship Management (CRMs)
- Cultural transformation
- Financial transformation
- New strategic initiative launches
- New go-to-market strategies
Metrics, Metrics, Metrics
There are many ways to measure change success. The trick is choosing the right metrics – to measure change effectiveness, engagement, adoption and sustainability – and begin early on the path to sustainability. This allows organizations to:
- Reduce risk
- Understand challenges early on
- Handle unpredictability
- Ensure alignment
- Acknowledge, celebrate and share our progress
Measure change every step of the way…
We don’t wait until the end to see if the foundation is sturdy. At every step of the way, we ask: Is this working? If not…let’s change it.
To us, that doesn’t seem too radical.
Centric resources were able to quickly assess our needs for an in-flight technology implementation and immediately add value to our program – spanning areas such as requirements definition to training. The resources worked well with a mix of internal stakeholders, project sponsors and technology experts to support an aggressive implementation timeline. Centric’s knowledge of the technology platform was crucial in their ability to drive us to a successful launch.
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