In an excerpt from our white paper, we make the case for Business Anywhere, our digital-first blueprint for fully modernizing your organization.
The future of business is remote and digital – one where every interaction is smart, seamless and secure, every process is fully automated and paperless, and everyone can work from anywhere, anytime. That future is here, now.
As business leaders, your challenge is to improve current operations while transforming your organization to meet these new demands and evolving human behavior. The path forward is clear: It requires modernizing to a fully digital organization.
But, if you truly want your organization to do business anywhere, you must go beyond technology when adopting a digital-first approach. As a company that pioneered remote work over 20 years ago, we understand that firsthand.
Building on our remote work experience, we created a custom framework covering six interdependent components critical to digital-first success: customer experience, process, technology, information, structure and people. We call it “Business Anywhere.”
In our white paper, “Business Anywhere: Our Guide to Becoming a Digital-First Organization,” we help you build a roadmap to your Business Anywhere future. The authors and contributors — representing more than 100 years of combined experience — help you identify, assess and prioritize each Business Anywhere component so you can begin building your digital-first future.
About the Authors
Colin McGee, Experience Design Practice Lead
Colin McGee has developed and embedded customer experience capabilities for Fortune 500 clients for 10+ years. He leads our Experience Design practice, helping our clients understand people. Their needs, mindsets, motivations, influences, and desires demand mutually beneficial experiences and interactions. He is committed to increasing revenue and decreasing cost-to-serve measures while designing solutions rooted in data and empathy to remove subjectivity from design.
Steve Jenkins, People and Change Practice Lead
Steve Jenkins leads our People and Change Practice, including strategy, business development, practice management, delivery excellence and team leadership. He has more than 20 years of experience with Fortune 100 companies in multiple industries, including insurance, financial services, healthcare and retail. Steve has held diverse roles enabling strategic business initiatives, business unit transformation, organization redesign, talent management, leadership development and workforce integration and transition.