Filter By Topic
Filter By Industry

Microsoft Dynamics 365: Gain Better Insights From Your CRM

Our customer experience, data analytics and Microsoft experts explain how D365 can be optimized to gain a full 360-degree view of your customers.

What is the Digital Customer Experience?

A good digital customer experience is a crucial part of your business strategy. We explain what it is and how you can give your customers what they want.

Slide the Empty Chair Closer to Understanding Your Customers: A Guide for Gathering Research and Insights

Want to close the gap between perceived customer expectations and reality? Research, data and insights are your answer.

Customer Understanding and Digital Analytics Integration

As we wrap up our customer understanding blog series, we look at how to keep the customer in mind when using modern digital analytics.

Blog Series: Achieving Customer Understanding and Empathy

Our customer understanding and empathy series walks you through the strategies and tools you need to successfully reach your customers.

Use Customer Understanding Techniques to Design Optimal Processes

Some of the customer understanding techniques you use for customer experience (CX) design can also be used for process design.

Customer-Centricity: Evaluate Your Perception vs. Their Reality Webinar Recap

In our on-demand webinar, we discuss the importance of closing the gap between perceived customer needs and the reality of what they want.

Observational Interviews Aid in Gaining Customer Understanding and Empathy

As part of qualitative research for customer understanding, observational interviews showcase the pros and cons of your customer experience.

Using Customer Understanding to Create a Customer-Focused Transformation Effort

We helped a multi-million-dollar automated testing producer and designer glean valuable insights through customer understanding.

Customer Centricity: Evaluate Your Perception vs. Their Reality

Most companies assume they know their customers, but they’re often mistaken about customer needs and priorities. Our webinar explains.

Customer Experience Management Starts With Customer Understanding and Empathy

The costs of not investing in an overarching customer experience management (CXM) strategy can be much great.

Don’t Forget About Journey Mapping to Gain Customer Understanding and Empathy

Journey mapping is a method for identifying friction in customer journeys. Its power is acting as a mechanism that removes the risk of pain.