We have learned the path to doing business anywhere starts with understanding your organization’s vision and assessing and aligning your current operating model with your purpose and strategy.
When you begin an assessment, you will create an inventory of pain points and opportunities. You will also identify barriers and solutions to achieving your digital-first vision.
The outcome of the process is a long-term roadmap and a short-term execution plan with clear first steps for near-term changes. And the list of benefits is long. They include:
- Customer Loyalty
- Highly Engaged Employees
- Optimization
- Work Anywhere
- Data-Driven Decisions and Automation
- Networked Teams
In our ebook, “Business Anywhere: Our Guide to Becoming a Digital-First Organization,” we explore the benefits of Business Anywhere through the lens of six essential components, customer experience, process, technology, information, structure and people. When you understand each piece, you can visualize your digital future and start your journey to Business Anywhere.
About the Authors
Colin McGee, Experience Design Practice Lead
Colin McGee has developed and embedded customer experience capabilities for Fortune 500 clients for 10+ years. He leads our Experience Design practice, helping our clients understand people. Their needs, mindsets, motivations, influences, and desires demand mutually beneficial experiences and interactions. He is committed to increasing revenue and decreasing cost-to-serve measures while designing solutions rooted in data and empathy to remove subjectivity from design.
Steve Jenkins, People and Change Practice Lead
Steve Jenkins leads our People and Change Practice, including strategy, business development, practice management, delivery excellence and team leadership. He has more than 20 years of experience with Fortune 100 companies in multiple industries, including insurance, financial services, healthcare and retail. Steve has held diverse roles enabling strategic business initiatives, business unit transformation, organization redesign, talent management, leadership development and workforce integration and transition.