Successful companies have always had to continuously transition the way they work to survive and thrive, and even more so over the past few years.

Ready or not, the pandemic forced businesses to evolve or shutter. Businesses had to move to remote or hybrid work models, restaurants and grocery stores had to integrate carryout and delivery options, and everyone had to find new and innovative ways to collaborate. Whether they knew it or not, each of these activities is a form of process improvement.

Process improvement involves proactively identifying, analyzing and improving upon your company’s existing workflows. Process improvement optimizes your operations and implements quality measurements to meet customer demand. You can apply it to almost any process on an individual or business level.

Sometimes, company leaders run into problems improving one step or several small steps within a process because the upstream or downstream effects of their desired process changes haven’t been closely assessed. This can confuse employees, muddle results, and decrease the very efficiency you were hoping to improve.

This is where business process improvement (BPI) comes into play. Not only is BPI key to staying competitive in ever-changing markets, but it is vital for employee engagement and team morale.

But what exactly is BPI?