Operational Excellence is in my DNA.
I instinctively notice when things could be done better/more efficiently.
I have driven operational improvements in all areas of my life from my earliest childhood memories (i.e., creating “chore charts” for me and my siblings to prevent arguments).
I have a B.S. Marketing & Communications from the University of Virginia and more than 30 years of agency and corporate experience in marketing, sales, customer experience, business process excellence, and change management across a multitude of industries including legal, healthcare, financial and B2B services.
I am always looking for new, innovative tools and processes and have built a reputation as both an innovator and a change leader.