Modernization Program

Modernization + The Voice of the Customer: Flying with Southwest

About the Authors
Joseph Ours

Joseph Ours

Director | Modern Software Delivery

Joseph specializes in Artificial Intelligence, Modern Application Development, Cloud, Quality Assurance, and DevOps, leveraging Lean and Agile practices.  Over the past 25 years, Joseph has guided organizations through technology and team modernization and is located in Columbus, Ohio. Outside work, he’s passionate about the latest in technology and science, enjoys cooking, and spending time with family time. Follow Joseph on LinkedIn.

Colin McGee

Colin McGee

Colin has developed and embedded customer experience capabilities for Fortune 500 clients for 10+ years. He leads our Experience Design Practice and the company’s digital transformation and modernization efforts for financial services, automotive, and retail clients, increasing revenue while decreasing cost-to-serve measures. He believes in designing solutions rooted in data and empathy to remove subjectivity from design.

Application Modernization: Be Ready When Shift Happens Webinar Recap

What is Modern Software Delivery? Software Delivery at Speed and Scale

Voice of the Customer, Your Organization’s Key to ‘No Matter What’ Success

Are you looking for a method to deliver software at speed and scale rapidly and with reliability? Talk to our Modern Software Delivery practice. We can help your organization take your team’s delivery game to the next level.

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