Voice of the Customer

Voice of the Customer, Your Organization’s Key to ‘No Matter What’ Success

About the Author
Colin McGee

Colin McGee

Colin has developed and embedded customer experience capabilities for Fortune 500 clients for 10+ years. He leads our Experience Design Practice and the company’s digital transformation and modernization efforts for financial services, automotive, and retail clients, increasing revenue while decreasing cost-to-serve measures. He believes in designing solutions rooted in data and empathy to remove subjectivity from design.

Modernizing to a Digital-First Organization

Centric Consulting Helps Businesses Navigate What’s Next

3 Questions to Ask—and 3 Steps to Take—to Deliver Seamless Customer Service

Adapting Internal Communications for Constant Change

We love helping improve your Customer Experience! Do you want to know more about how we can help with designing and installing a VoC? Or do you want to share your own best practices? We’d love to hear about your experience.