Each year, we collect our top ten blogs to reflect on what we learned. Reread what you loved, catch up on what you missed, and prepare to move forward with Centric in 2022.
Throughout a year of disruption, our experts covered many topics and current events, writing blogs about tech tools for remote work, leadership in a hybrid world and more.
Another unpredictable pandemic year is in the books. Let’s learn from the challenges, successes, innovations and adaptations we encountered in 2021. Look back on these popular pieces as we prepare for what’s next.
Here are the 10 most read blogs we published in 2021:
1. Protect the Privacy of Your Microsoft Teams Meetings
The increased usage of Microsoft Teams for virtual meetings considering the pandemic means an increase in intruders. Centric tech expert and Enterprise Collaboration Teamwork Lead Michael McNett advises a few best practices to protect your privacy on Teams.
2. Communicating Change: Three OCM “Tools” You’re Probably Not Using
Creating organizational change management (OCM) plans has become second nature and, at times, downright boring. In this blog, Hilary Lee, a Practice Lead for our People and Change practice, provides three “tools” to improve your OCM routine.
3. Add Multiple Users to a Microsoft Team in 4 Easy Steps
Trying to create a team within Microsoft Teams of 2,000, 5,000, even 10,000 users? You don’t want to type them all in, and even programs and scripts can be challenging for such large batches. Ryan McComb, Senior Consultant for our Enterprise Collaboration practice, walks through four quick-and-easy steps to bulk load members into a Microsoft Team.
4. Salesforce Is Growing Again: With Slack Acquisition, It Prepares to Build on Microsoft Collaboration
Traci Whetzel, our Salesforce Practice Lead, explains what Salesforce’s acquisition of collaboration hub Slack at the end of 2020 means for users of the customer relationship management (CRM) giant. See what we predicted at the beginning of the year for Salesforce’s plans for Slack.
5. How We Work Has Forever Changed: It’s Time for Leadership Skills to Catch Up
Larry English, President of Centric and author of the book Office Optional, shares his expertise on the importance of updating your leadership skills for a hybrid workplace. With the rise of virtual work, leaders who insist on an outdated, hierarchical, in-person management style will not be able to compete in today’s war on talent.
6. 5 Cool Things You Can Do in Salesforce Maps Without Admin Permissions
Maps is a useful tool within the Salesforce Platform that can significantly increase employee productivity. Alex Vague, Senior Manager for our Salesforce Consulting Services practice, shares five of the many ways an average user can work with the tool.
7. A Comprehensive Guide to Salesforce Implementation
Jennifer Elliott is a Solution Architect on our Salesforce Consulting Services team with experience managing complex, global, multi-cloud Salesforce implementations. In this blog, she provides a detailed guide for success so you can avoid the pain and frustration of a failed Salesforce implementation.
8. Stories from the Couch: Living Life By Our Core Values
In this special edition of our blog series called Stories from the Couch, we focus on each of our core values, sharing personal experiences from Centric employees revolving around those. Read how our people embrace these values in their day-to-day.
9. Insurance: The Next Frontier in Customer Journey Mapping?
As insurers add digital tools that allow customers to interact through multiple channels and along nonlinear paths, customer journey mapping can help you create better experiences. Noah Grayson, Senior Manager of our Customer Experience and Design practice, explains how insurance companies can leverage this method of capturing and meeting customers’ needs.
10. 5 Actions Every Leader Should Take to Build Trust During Journeys of Change
In today’s world, leaders must support employees through the journey of change by finding new ways to engage and empower them virtually. Our People and Change practice leads provide practical steps for leadership to help employees in times of change — and help them thrive on the other side.