Do Business Anywhere: Adapting the Customer and Employee Experience to Meet Digital Shift
Join us on Thursday, Jan. 28 at 1 p.m. EST for our webinar to learn about how to shift into the, now required, digital world to best serve your customer and equip your employees to do Business Anywhere.
Our current reality has introduced new ways of working. Virtual delivery, digital service models and remote employee experiences deepen customer relationships and reduce risks. Organizations need ways to conduct seamless and efficient business from anywhere. For some businesses, the shift is underway, and they are thriving. But for many others, this shift has just begun, and it may be daunting.
Centric Consulting’s President Larry English will kick off the webinar with an introduction to Business Anywhere, our digital-first vision to empower organizations to thrive through new technologies and new ways of doing business. Our Experience Design Practice Lead Colin McGee and People & Change Practice Lead Steve Jenkins will then host the webinar, featuring panelists:
• Nick Restrepo, VP of Sales at World Emblem
• Kate Terrell, Chief People Officer at Aktana
Our panelists will share real-world examples of how their businesses have adapted to conduct business from anywhere — many due to the COVID-19 pandemic — and some driven by other market dynamics.
The webinar will focus on:
1. Diving into our Business Anywhere approach to modernizing the customer, employee and supplier experience.
2. Redesigning Aktana’s global professional services and operations to enable a consistent customer experience.
3. Returning to “normal” with better digital tools and processes at World Emblem.
Our speakers and panelists will conclude the webinar with a Q&A.
About the Speakers
Kate Terrell, Chief People Officer at Aktana
Kate Terrell joined Aktana in 2019 as the Chief People Officer. She has a unique background that spans over 20 years across a variety of human resource, learning, change management, and consulting experiences, working in mid and large companies. Kate’s passion is in talent development and teaching organizations how intentionally and actively manage their cultures. Kate’s resume includes companies such as Accenture, Whirlpool Corporation, Limited Brands, and Eagle Family Foods (a GE Capital/Warburg Pincus Joint Venture).
After graduating with a degree in Marketing and Political Science, Nick excelled in several sales positions in the technology sector before starting with World Emblem in 2004 as a Sales Manager. His focus on client satisfaction has led World Emblem to create a new group of Territory Account Managers solely responsible for building and growing their current base as well as implementing a Sales Director’s team exclusively focused on growth in new markets for World Emblem. Since deploying these teams, World Emblem has consistently achieved double-digit growth year over year.
Larry English, President
Larry English is our president and cofounder. Before Centric, Larry worked for a large international consulting firm out of college until he got burned out at 25. He and his newlywed wife backpacked around the world as he tried to find his path in life–and he did. Shortly after returning home, he and his like-minded pals founded Centric with a focus on changing consulting by building a remote company with a mission to create a culture of employee and client happiness. Today, we are a 1,000 plus person company with offices in 12 US cities and India.
Larry is father to four boys and husband to an adventurous wife. They reside in Columbus, Ohio. Larry is donating a portion of the royalties he receives from Office Optional to charity. To learn more about him and how to become an office optional company, visit LarryEnglish.net.
Colin McGee has developed and embedded customer experience capabilities for Fortune 500 clients for over 10 years. He leads our Experience Design Practice and the company’s digital transformation and modernization efforts for financial services, automotive, and retail clients, increasing revenue while decreasing cost-to-serve measures. He believes in designing solutions rooted in data and empathy to remove subjectivity from design.
Steve Jenkins, People and Change Practice Lead
Steve Jenkins is responsible for leading our People and Change practice, including strategy, business development, practice management, delivery excellence and team leadership.
He has more than 20 years of experience with Fortune 100 companies in multiple industries, including insurance, financial services, healthcare and retail. Steve has held diverse roles enabling strategic business initiatives, business unit transformation, organization redesign, talent management, leadership development and workforce integration and transition.
We can guide you to a Business Anywhere future — one where every interaction is smart and seamless, every process is fully automated and paperless, and everyone is ready for whatever the future holds.