Customer Service

3 Questions to Ask—and 3 Steps to Take—to Deliver Seamless Customer Service

About the Author
Niraj Patel

Niraj Patel

Account Manager | Columbus Business Consulting Financial Services

Niraj has more than six years of business consulting experience and seven years in financial services, he has experience with a wide range of Fortune 500 organizations in multiple industries, from healthcare and financial services to manufacturing, medical devices, and retail. He is a trusted partner and adviser focused on keeping his client’s best interests at the forefront of all conversations. In his spare time, Niraj enjoys spending time exploring and trying new restaurants around Columbus with his wife and son and traveling the world.

5 Actions Every Leader Should Take to Build Trust During the Change Journey

Rethinking Business Transformation: Building Business Agility Begins with Culture

Modernizing to a Digital-First Organization

Centric Consulting Helps Businesses Navigate What’s Next

Companies that can pivot quickly in transforming their business will have a significant competitive advantage. Those that don’t may cease to exist.

Want to learn how we can help with your business transformation efforts?

Let’s Talk