Centric Consulting Utility customer experience

How to Improve the Utilities Customer Experience By Pairing Your CIS with a CRM

About the Author
Laura Gousha

Laura Gousha

Lead | Energy and Utilities

Laura thrives in identifying how we can consult with our E&U clients to make customer experiences more enjoyable, employee lives easier, and business processes run more efficiently. She loves to travel and lived abroad in Scotland and Hungary. She is happiest when at a campsite in the woods, enjoying a nice book and cup of tea after a hike.

Blog Series: Achieving Customer Understanding and Empathy

Top Considerations for a Successful Utilities Cloud Migration: What You Need to Know

Evolution of Meter-to-Cash and its Impact on Utilities and Customers

Looking to explore how you can get started on your CRM journey? Our CRM Consulting team can support you in mapping your strategy, selecting your ideal platform, creating migration paths, defining systems of record between the CRM and CIS, and creating holistic requirements definition.

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