Centric Consulting Chartwell EMACS 2023 Customer Experience Conference

Top Insights From Chartwell EMACS 2023 Customer Experience Conference

About the Authors
Laura Gousha

Laura Gousha

Laura Gousha | Lead | Energy and Utilities

Laura thrives in identifying how we can consult with our E&U clients to make customer experiences more enjoyable, employee lives easier, and business processes run more efficiently. She loves to travel and lived abroad in Scotland and Hungary. She is happiest when at a campsite in the woods, enjoying a nice book and cup of tea after a hike.

Mike Murphy

Mike Murphy

Mike Murphy | Lead | Energy and Utilities

Mike has more than 20 years of experience providing strategic and tactical consulting services to electric and gas utilities, independent system operators and unregulated energy service providers.

CS Week 2023 Recap: Top Trends in the Energy and Utilities Space

Evolution of Meter-to-Cash and its Impact on Utilities and Customers

Customer Experience Management Starts With Customer Understanding and Empathy

Wondering how your organization can meet the challenges and opportunities of today’s technology landscape? For over twenty years, our Energy and Utilities practice has partnered with organizations to help guide strategy, enhance customer and employee experience, and enable the effective use of technology.

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