Articles by Laura Gousha

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Laura Gousha

Laura Gousha | Lead | Energy and Utilities

Laura thrives in identifying how we can consult with our E&U clients to make customer experiences more enjoyable, employee lives easier, and business processes run more efficiently. She loves to travel and lived abroad in Scotland and Hungary. She is happiest when at a campsite in the woods, enjoying a nice book and cup of tea after a hike.

How to Improve the Utilities Customer Experience By Pairing Your CIS with a CRM

The utility customer experience has come a long way since “ratepayers” was an industry-standard term, but there is still a way to go.

Top Considerations for a Successful Utilities Cloud Migration: What You Need to Know

In this blog, we outline the advantages and concerns for utilities companies before migrating to the cloud.

CS Week 2023 Recap: Top Trends in the Energy and Utilities Space

Our Energy and Utilities team headed to Charlotte to attend CS Week 2023. Here are some of our favorite trends from the event.

Utility Software Development: Build or Buy? Our Comparative Guide Can Help, Part 2

As we wrap up the build vs. buy debate about utilities software, we look at the pros and cons of each and consider a blended approach.

Utility Software Development: Build or Buy? Our Comparative Guide Can Help, Part 1

We break down the pros and cons of the build vs. buy debate about utility software development. We look at eight questions to consider first.

Top Insights to Power Up and Energize Your Utilities Oracle Practice from OUUG 2023

Our Energy and Utilities team headed to San Diego to attend the 2023 Oracle Utilities Users Group conference. Here are our favorite takeaways.

From Sustainable Energy Challenges to Breakthroughs: Top Takeaways from RE+ Northeast 2023

Our Energy and Utilities team headed to Boston to attend RE+ Northeast. Here are some insights from the event.