Remote Work Call Center

How I Learned to Lead a Customer-Centric Remote Call Center — 5 Years Before the Pandemic

About the Author
Joel Longanecker
Joel Longanecker is a Senior Operational Excellence Consultant for St. Louis with expertise in process improvement, business strategy, and has a Lean/Six Sigma Black Belt. He managed teams in the restaurant and healthcare industries for seven years before moving to business consulting. He enjoys hiking with his wife and three dogs or playing basketball and soccer with friends (when there isn’t a pandemic that ruins everything).

Adopting a Culture of Agility in Today’s Changing Environment

Adapting Internal Communications for Constant Change

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