Remote Work Call Center

How I Learned to Lead a Customer-Centric Remote Call Center — 5 Years Before the Pandemic

About the Author
Joel Longanecker
Joel Longanecker is a Senior Operational Excellence Consultant for St. Louis with expertise in process improvement, business strategy, and has a Lean/Six Sigma Black Belt. He managed teams in the restaurant and healthcare industries for seven years before moving to business consulting. He enjoys hiking with his wife and three dogs or playing basketball and soccer with friends (when there isn’t a pandemic that ruins everything).


Adopting a Culture of Agility in Today’s Changing Environment

Adapting Internal Communications for Constant Change

Business Anywhere: Our Guide to Becoming a Digital-First Organization

Maximizing Project Management with Microsoft Teams

We can guide you to a Business Anywhere future — one where every interaction is smart and seamless, every process is fully automated and paperless, and everyone is ready for whatever the future holds.

Our St. Louis Team Can Transform and Grow Your Business

We’re always looking for a new challenge. We enjoy getting to know new people and establishing long-lasting partnerships in business. Let us provide solutions for you.

Let’s talk