A three-part series on the fundamentals of BPM.
Processes are the underlying foundation of nearly all businesses and often determine the success or failure of an organization. The ability to seamlessly guide customers and internal resources through sales, onboarding, billing, support and other business processes is key to developing and maintaining profitable relationships.
In order to truly achieve Process Excellence, a company must first understand what type of improvement program they are pursuing, define the goals of this program and understand the proper way to integrate technology into these efforts.
This three-part series focuses on the fundamentals of Business Process Management (BPM) and provides a brief introduction into what BPM is, why companies leverage BPM and what functions the many tools in the marketplace can provide.
Read the Series
- Part 1: What is Business Process Improvement (BPI) and Business Process Management (BPM)?
- Part 2: Why Business Process Management (BPM)?
- Part 3: What Does a Business Process Management Solution (BPMS) Offer?
Writing and contributions by both: Tom Ujvagi and Darren Rehrer
Want to learn how our PEX approach can help you?
Our operational and process excellence approach drives measurable results and builds sustaining capability while enabling ongoing performance improvements.