Customer Experience - Design - Centric Consulting

Customer Experience and Design

We can build an experience for your customers that has a lasting impact on your business.

digital-trends-overlapping

5 Key Digital Trends for 2018 and Beyond

We asked several of our digital thought leaders to share how they see 2018 panning out in areas such as strategy, design, marketing and technology. We arrived at five key digital trends we see as growth levers and innovation engines for 2018 and beyond.

Read the WhitePaper

Customer Experience and Design Services

Our Customer Experience and Design team is ready to help you elevate your experience with the following services:

User Research and Insights
User Research and Insights

By developing a deep understanding of customers through activities like those listed below, we learn their frustrations, pain points, and expectations. This helps us solve complex user experience challenges that impact business goals.

  • Experience Assessments
  • User Research
  • Persona Development
  • Usability Testing
  • Customer Journey Mapping
  • Competitive Benchmarking
User Experience Design
User Experience Design

Design is about more than being aesthetically pleasing. It is about creating personalized experiences. We craft visual designs that enhance your brand and improve your credibility. We also craft prototype ideas and concepts to create solutions that work the first time, and positively impact the bottom line.

  • Information Architecture
  • User Interface Design
  • Prototyping
  • UI Development
Experience Strategy Design
Experience Strategy

Your company’s customer experience is more complicated than ever. If you’re unsure of where to start, our experience strategy services can help accelerate your customer experience maturity by helping you navigate how to get started, where to invest in design to get the best ROI, and how to build internal alignment when it comes to elevating design and design-thinking within your organization.

  • Design Sprints
  • Design Systems
  • Alignment Workshops
  • Content Strategy

Innovation and Transformation

Our Customer Experience and Design services focus on creating innovative solutions that overlap three lenses:

Customer Experience and Design Services Diagram

Digital transformation doesn’t happen in a vacuum.

That’s why we combine business and technology expertise in the search for answers to your challenges. Together with you, we create custom solutions based on your needs, industry, and desired outcome.

You want to compete in a digital world. Together we can get you there.

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