Operational Excellence Consulting Services

Centric’s business operations consulting helps organizations improve processes, drive efficiency, and build lasting competitive advantage.

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Operational excellence doesn’t happen by accident.

You know your operations could run better. Maybe it’s processes that have outgrown your business, technology that isn’t keeping up, or teams spending more time on workarounds than real work. Centric’s operational excellence consulting starts with seeing those gaps clearly, so your business can act on them.

Complicated processes, confusing information, unreliable technology, unremarkable performance; these are the gaps that hold your operations back. That’s where business operations consulting makes the difference.

There are lessons for your business to learn, like how to work consistently, adapt rapidly, progress steadily and grow sustainably. As your business learns these lessons, you not only improve operational efficiency and effectiveness, but also drive business value and competitive advantage.

If your operations are ready for a meaningful shift, we can help. Our Business Process Improvement (BPI), Operational Assessment and Roadmap, Enterprise Automation, Business Process Management (BPM), Robotic Process Automation (RPA) and Supply Chain Operations consultants will work with you to implement immediate operational improvements and enable enduring operational excellence.

Together, our operations improvement consulting takes a holistic approach to the people, processes, technology and information so you can become an efficiency and effectiveness hero.

Kent Hansen

National Operational Excellence Lead

Business Consulting Services

Our Operational Excellence Services

Operational Assessment and Roadmap
Business Process Improvement (BPI)
Enterprise Automation
Supply Chain Operations
Centers of Process Excellence

Whether your business is targeting one operations problem or operations across the enterprise, we can help you assess processes and measure performance to:

Identify pain points and their root causes
Prioritize high-impact, high-value improvement opportunities
Implement controls that mitigate risk and maximize reward
Develop an actionable plan to begin improvements immediately and continue improvements going forward

Using BPI methodologies like Lean and Six Sigma, our operations improvement consulting puts you on a fast path to Operational Excellence.

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Centered On Your Operational Excellence

Our Business Consulting Services are structured to address your end-to-end business needs. We provide comprehensive support for your business across strategy, operations and culture.

Together with our Strategy Alignment and Architecture, Enterprise Portfolio and Program Management, People and Change, and Technology Services partners, our Operational Excellence team uses data to form insights that help you optimize business processes.

Your work with us will be tailored especially for your business. Whatever your business’s challenge, we will engage our collective expertise to guide you.

Connect with us to learn how we can help you focus on continuous improvement and drive competitive advantage.

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-99%

Reduction in account opening time – banking client

-23%

Reduction in cost per transaction – insurance client

+$2M

Operations savings in first year – oil and gas client

+36%

Average production increase per shift – manufacturing client

ON-DEMAND WEBINAR

Lead with Balance: How Today’s Leaders are Investing and Optimizing

Feeling the squeeze to deliver more results with fewer resources?

Every day, business leaders are forced to make impossible choices between cutting costs and driving growth, and the wrong decisions today could weaken your organization for years to come.

Watch our on-demand webinar where our expert panel shares how successful leaders are achieving both efficiency and innovation.

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Keeping Bakery Automation Fresh with Operational Excellence

The company’s leadership team also works to automate and find efficient processes for creating the best product in the industry. When one of its production lines started experiencing downtime and quality issues, its leaders immediately wanted to identify where the problem existed so they could optimize production.

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Customer Experience Transformation: Improving Customer Retention With Business Process Management (BPM)

Our client, a regional banking institution, knew it needed to make a change for these reasons and more. While it maintains multiple assets, from commercial lending to personal checking to investment management, it was having difficulty attracting and retaining customers.

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Business Transformation Initiative to Sustain Historic Growth

Today, WWT is at a critical point in their evolution. To continue their aggressive growth and maintain the highest levels of customer satisfaction and world-class culture, the company must transform their business processes, technologies, and organizational structures.

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Delivering Hyperautomation at World Wide Technology

WWT wanted to improve its ability to commit to delivering data to customers in a timely manner. Low confidence in vendor material availability dates and supplier accuracy resulted in manual processes that led to ineffective downstream receiving processes.

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Centric’s consultants came in and hit the ground running. They helped us get our decentralized organization aligned quickly to execute the assessment process. In four and a half weeks, we had recommendations and a roadmap that was supported by the organization and ready for implementation.

Vice President of Client Services, Pharmacy Services National Leader

Business Process Improvement Through the Lens of ‘Atomic Habits’

When organizations adopt the atomic habit mindset and witness its cumulative impact, they set a powerful force in motion: the perpetual drive for improvement.

Each change, no matter how small, keeps your organization on a trajectory of constant enhancement and a journey toward excellence.

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What’s Your Enterprise Automation Maturity?

Wondering how effective your automation program is and what your next steps should be?

Download the self-assessment to learn how blending Robotic Process Automation with Business Process Management and Artificial Intelligence can transform how your business operates for the better.

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7 Easy Ways to Improve Your Supply Chain and Make Clients Happy

When businesses talk about improving their supply chain, most of the focus goes to cutting costs, saving time and increasing profits. But what about your customers?

Your supply chain plays a critical role in delivering the right product to the right client at the right time in the right condition.

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Bust the Myths Surrounding Process Excellence

Leading with process provides clarity when change creates uncertainty. Organizations that holistically reimagine business processes stay ahead of their competition and drive desired outcomes.

Our webinar series debunks common myths that can hamper process improvement efforts.

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Our Operational Excellence FAQs

What are the key components of your Operational Excellence Consulting Services?

Our Operational Excellence Services include Operational Assessment and Roadmap, Business Process Improvement, Enterprise Automation, Supply Chain Operations, and Centers of Process Excellence.

How do you approach business process improvement and what methodologies do you use?

Our Business Process Improvement (BPI) consists of identifying high-priority focus areas, leveraging process improvement best practices, and using our deep experience to help you implement your new processes. We’ll work with you to help your team adopt continuous process improvement practices. We use standard methods, including Lean, Six Sigma, Total Quality Management (TQM), Theory of Constraints (TOC), Business Process Management (BPM), Business Process Reengineering (BPR), and more.

Can you provide examples of successful operational excellence projects?

Yes, we can provide several examples of successful operational excellence projects. We worked with a large distributor of baked goods to help implement operational excellence, automate their processes for better employee satisfaction and to reduce downtime. In another example, we helped a regional bank improve its customer experience by implementing a business process management solution. And we worked with World Wide Technology, a $10 billion technology solution provider, to implement a massive business transformation project that included a BPI program to help scale its business.

How do you integrate enterprise automation into existing business processes?

In order to integrate enterprise automation into your existing business processes, we combine BPM, robotic process automation (RPA), AI, and other solutions while taking your entire organization into account. We’ll maximize your existing processes with matching key systems and tools, considering whether you have processes that are repeatable and routine, which are some of the best processes to automate first.

What kind of support do you offer for supply chain operations and optimization?

We provide support for the following supply chain operations: Supply and Demand Analytics, Sales and Operations Planning, Production Optimization, Smart Factory and Supply Chain Intelligence, Warehouse and Inventory Management, and Digital Supply Network Implementation.

How do you ensure continuous improvement and sustainability in operational excellence initiatives?

As part of our Business Process Improvement services, we can help your organization adopt a continuous improvement ideology by assessing your business process maturity, developing plans to evolve it, building your employees’ process problem-solving skills, providing training and advisory services, and establishing a Center of Process Excellence. As for sustainability within your organization, our Enterprise Automation Services can help your organization create long-lasting change built on filling the gaps between siloes systems so that your business processes are repeatable and scalable.

What strategies do you use to align leadership and organizational structure with operational excellence goals?

To align leadership and organizational structure with operational excellence goals, we can help your organization set up a Center of Process Excellence. The components that make up a Center of Process Excellence include leadership alignment, organizational structure, process architecture, best practices, skills development, technology solutions, and change management. Without leadership and organizational structure alignment, your Center of Process Excellence will be vulnerable, hindering your company’s ability to identify business process improvement opportunities and implement operational excellence solutions.