How We Helped Transform Culture at a Technology Company
Our technology client supports one of world’s largest business software companies. They were challenged with a culture that was no longer helping them achieve their business goals and was resulting in high employee turnover.
They knew they were facing obstacles such as lack of leader alignment and a poor on-boarding process, but they needed help identifying other areas of the business that needed improvement.
It was evident that a cultural transformation effort made business sense, but first, the company needed an assessment and roadmap.
Enter Centric: A Cultural Roadmap to Improve Company Culture
The client partnered with Centric Consulting’s Chicago office because of our deep Organizational Change Management experience.
We used our cultural program to assess business challenges and connect with leaders and employees at various level in the organization. This included interviews, workshops, weekly meetings, and coaching sessions.
These efforts uncovered a lack of leadership alignment, effective communication channels, cultural/business strategy integration, and trust. With a clear picture of the obstacles, we prescribed solutions, built a roadmap, and a delivered a program that addressed the culture ailments.
Key program components included:
- Core Values and Rollout Plan
- Business Strategy Alignment
- Communication Strategy, Structure, Process and Plan
- Employee Behavior Model – Rewards and Incentives
- Performance Management process
- Career Development process and structure