Request Intake Process: Why Your IT Department Needs One

About the Author
Dan Gibbar is a Senior Manager based in Chicago. He specializes in implementing Service Management and Project Management processes with the supporting tool suites to improve operational efficiencies and develop standardized approaches within client environments. He’s experienced leading large transformations with an emphasis on end-to-end service delivery, and a Certified Practitioner in  ITILv3 and Project Management (PMP).

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