Making the Connection Between the Customer and Innovation

Brian Sedor
About the Author

Brian Sedor is a practice leader in Boston, where he helps clients with strategic technology objectives as well as program and project execution. With extensive experience in information systems delivery, Brian has worked on process improvement and packaged software implementations.

Brian also contributes to our national focus on customer experience excellence, promoting the connection between Design Thinking, Startup Principles, Agile Delivery, and Start With Why. His enthusiasm lies with long-term value creation, earning him a coveted position as the leader for Centric’s Innovation Advisory Team.

Magic Monday: Five Ways to Deliver Excellent Customer Service

Digital Trends: Start with Journey Mapping in Mind

5 Key Digital Trends for Growth and Innovation

Interview with Senior UX Architect Victor Elliott on Good Design

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