Digital Trends: Start with Journey Mapping in Mind

About the Author

Nikki Ramirez is a Customer Experience Strategist on our Customer Experience & Design (CXD) team. Based in St. Louis, Nikki has a diverse set of capabilities in customer journey mapping, design thinking, experience design, strategy, innovation and organizational change management.

Her background and professional experience is around helping businesses transform and innovate the service and product experiences they are delivering to customers and employees. This includes defining and developing long-term, human-centered strategies and roadmaps using design thinking and service design methods.

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Digital Trends: Start with Journey Mapping in Mind

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