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Business Process Improvement and Transformation
We use several tools and techniques to move the process documentation, definition, and modeling to a higher level of process analysis in order to capture the necessary process details (including objectives, metrics, activities, pain points, opportunities, exceptions and constraints) to create a prioritized listing of issues and opportunities that support the development of a BPM strategy and roadmap. This analysis and redesign of process activities often leverages well known techniques such as Lean, Six Sigma, Global 8-D, Theory of Constraints, and/or Rummler Brache. Process Improvement involves creating “To-Be” processes and validating which modifications provide the best balance of return and risk. Process transformation encompasses a major rethinking of an organization’s approach to a process and may include benchmarking and other approaches.