Retail

We work with retail partners to optimize every facet of the product life cycle to gain significant competitive advantage.

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Practice Overview

At Centric, we understand that success in today’s volatile retail market is defined by a company’s ability to respond quickly to consumer demands. Our highly experienced professionals partner with clients to optimize all principal facets of the value chain, whether it’s strategic planning, supply chain management or business intelligence. This focus on optimization translates to speed that gives the company a competitive advantage and satisfies the customer base.

With a large geographic footprint, as well as onshore and offshore capabilities, we have the ability to provide an effective and rewarding consulting experience.

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Practice Capabilities

Business Intelligence (BI)

We understand the need for rapid response to consumer demands as well as the need for higher visibility across the product life cycle. Through more than a decade of successful BI delivery, Centric has developed a proprietary BI Architecture Framework that produces mature, extensible, enterprise-scale systems. This technology-agnostic approach encompasses the full solution architecture, including hardware planning, software selection and individual architectures of data, ETL and reporting.

Business Process Improvement / Modeling

Centric provides operational assistance that help retailers increase efficiency and flexibility. Our experience includes product life cycle management, inventory optimization, workforce management, store and fleet communications, warehouse optimization, call center operations and freight logistics.

Supply Chain Management

Supply chain operations include the systems, structures and processes to plan and execute the flow of goods and services from provider to customer. To maximize effectiveness, it is critical to evaluate both internal operations and the extended supply chain that includes suppliers and customers. Centric works with retail partners using best-in-class practices to improve efficiency, reduce costs and support sustainable growth across their supply chains.

Customer Experience Management

Utilizing the latest software tools and a structured approach, we can assist in building the actionable customer asset base to achieve business objectives.

  • E-commerce – E-commerce support includes strategy, process definition, package selection, vendor negotiations, implementation and ongoing operations. Centric has the experience and expertise to make e-commerce strategies a successful reality.
  • Store Technologies – The goal of optimizing a customer’s experience is realized through mobile, point-of-sale and kiosk technologies. Centric can help create the desired customer interactions to maximize the customer experience.
  • Custom Application Development – Centric takes companies from the back of the napkin to production enterprise code. Utilizing our process skills to document requirements, as well as our SDLC expertise to manage the development process, our software experts can build what the business demands using Microsoft .Net or Java technologies.