How Centric Consulting helped a nonprofit organization stand up Microsoft 365 to better serve unhoused populations.
Our client, Portland Street Medicine (PSM), is a 501(c)(3) nonprofit organization providing high-quality, reliable healthcare to Portland, Oregon residents who are experiencing homelessness.
A coalition of volunteer medical providers, social workers, care managers and lay people, PSM serves its clients wherever they are, whether on the streets, in shelters or in other temporary care conditions.
Serving an unhoused population that is increasing at twice the national rate, PSM was challenged to provide even more consistent healthcare while building trust through empathy and continuity. The organization’s client population is highly transient and often lacking traditional identification and documentation. In addition, PSM’s staff requires close collaboration, both internally and with the many community organizations and health systems they rely on.
As a result of its unique needs, PSM needed a modern, mobile, cloud-based collaboration tool to better monitor their clients’ healthcare.