ARC and Centric Consulting create a more agile culture to prepare for the future.
Airlines Reporting Corporation is an industry leader in air travel intelligence and distribution, providing the insights travel companies need to connect with their customers. For over 50 years, the company has helped settle transactions between airlines and travel agencies, settling $94.8 billion in 2018 alone.
In the decades since commercial air travel first became popular, the industry has had its ups and downs. But one major constant is Airlines Reporting Corporation, which settles airline ticket transactions through travel agencies. As such, it gathers the data many companies need to personalize their relationships with their customers better.
However, as the industry becomes more and more digital, it needs customers to see more than the industry’s past — it requires recognition for its future. For that to happen, it must adopt a culture of agility to keep up with today’s changing business landscape.