Five Tips for Process Design that Keeps Your Customers in Mind

John Kackley
About the Author

John Kackley has spent more than 25 years as an IT professional and management consultant in our Chicago office. He has worked in nearly every industry and business functional area, engaged in numerous technologies and methodologies. John typically plays the role of project manager and technical or functional lead for teams, delivering new processes and tools to support business.

Blog Series: On a Path to Process Excellence

Process Excellence: Think Big, Start Small, Act Quickly

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