Learn what we mean by unmatched experiences – and read how our people have delivered that unmatched feeling for clients.
The core reason we exist is to create unmatched experiences for clients and employees.
It’s at the root of who we are as a firm and why we’re here.
But what exactly does creating unmatched experiences mean for our clients?
It can mean anything – such as we are easy to work with, our deliverables are on point, or we solve tough problems.
Ultimately, it really boils down to the perception clients have of us and how we make them feel. It isn’t a one-size-fits-all approach.
Below are just a few stories from our people about how their colleagues have delivered that unmatched feeling for clients:
#1 – Always being willing to help –
“Michael Gale stepped up recently at his client to take on another Scrum Master role on a team that was struggling. He did this with his usual smile and positive attitude, all in addition to running his current team. This is highly unusual at his client as they typically have Scrum Masters running one team at a time.
And not only was he able to balance both teams, he successfully led the struggling team to a place where they can bring on another less seasoned Scrum Master. The client feedback has been exceptional on his rescue mission!”
– Submitted by Matt Labadia, Boston team
#2 – Doing what it takes, together –
“Wade Minzlaff has been a solid delivery partner for our work with a large insurance company and has been just as fun to work with while helping the client with their needs. Wade is already fully utilized with another client and took on my client at the last hour to help them with a server upgrade that was impacting a tool we built for them.
He took the time over the weekend and nights to do this upgrade for them to help make the effort as seamless as possible for the client. On top of that, I have enjoyed communicating with Wade about the work and our client, even getting in a few more laughs than we probably should.
It’s one thing to step in and help a client out of a tough situation on your nights and weekends, and it’s another level of unmatched service to do it with such positive energy to make the whole project enjoyable for everyone involved. Thanks, Wade.”
#3 – Putting others first –
“Kaitlin Quinn spent several hours working with ex-client to help her feel comfortable with new Product Owner role she was inheriting.Kaitlin had rolled off two months ago but checked in on client several times to make sure they were doing well. Client remarked how valuable that was to her.”
#4 – Being human –
“Today the guard at our client site disappeared and we had a line of cars and delivery trucks backed up at the gate. When a truck driver came in to alert us to this fact, Diana Stephens promptly stepped in saying she would go work from the guard shack to open and close the gate until we figured out the solution.
Ultimately she ended up “just” putting her personal cell number on the window of the guard shack for drivers to call her as they arrived and she would go open the gate for them. She wasn’t sitting around doing nothing before this either!”
– Submitted by Natalie Bullock, Cincinnati team
#5 – Treating clients like friends –
“The PM at our client is leaving the company, and he instilled a “Bad Dad Joke” agenda item at the start of every meeting. The Centric team, of course, embraced this wholeheartedly.
His last status meeting was today so we took the team out to lunch, and we provided everyone on the team with a “101 Bad Dad Jokes” book to ensure the tradition lives on.
Want to hear a joke about paper? Never mind, it’s tearable.”
– Submitted by Kindra Helm, Cleveland team