Users are key to realizing the full potential of your Office 365 investment. Create a training program and strategy for success.
As with any new system, training is a requirement. It’s no different when deploying Office 365, an initiative that impacts the day-to-day activities of just about everyone in your organization.
When launching a training initiative for Office 365, tailor your organization’s plans to your specific environment – think branding and navigation. Make sure to also define what you are actually trying to accomplish and the underlying requirements of your users.
Do this in a manner that ensures the right balancing act of governance and user empowerment through training and related user activities.
Create an End User Training Strategy Team
Like any training initiative, you must also involve key business stakeholders, identify the business need, and provide a strategy to ensure it has a long-term return on investment.
When developing an Office 365 End User Training strategy for your organization, start with creating a team comprised of key stakeholders as well as people who represent a cross-section of your organization and are committed to driving change.
Some of the roles that can support a successful Office 365 End User Training strategy are listed here:
Develop an End User Training Strategy
End user training and adoption is a parallel, integrated work stream that’s essential to the success of your Office 365 deployment. Assembling the right team and developing the right training strategy are integral parts to a successful Office 365 roll-out.
The End User Training Strategy Team will focus on the definition, design, development and deployment of the End User Training strategy.
The plan should include training and adoption goals, development approach for training needs, and initial delivery strategies, including: delivery methods, end-user feedback channels, external training tools and estimates.
Goals should include training and adoption for the project team, champions, help desk and support in any areas where end users will have initial and ongoing needs.
A successful training program will incorporate your company’s culture, specific details about your organization and your user base.