We’re hosting Boston business and technology leaders in an interactive discussion on how to use the latest tech to optimize business processes and sustain improvements.

Companies often struggle with determining the right process-centric technology to meet their needs and in achieving the expected solution benefits. The discussion will address these challenges by considering the following key questions:

What are BPM and RPA technologies?

  • How do we successfully use these technologies to enable and sustain process transformation and improvements?
  • What are the best practices for designing and deploying these solutions?
  • What are the typical implementation challenges and how do we overcome these?
  • What are the business benefits linked to these tools and how do we ensure those results are delivered?

Presentation Agenda:

  • 5:00 to 5:30 PM – Networking, Food and Drinks
  • 5:30 to 7 PM – Presentation
  • 7:00 to 7:30 PM – Questions

About the Speakers

Darren Rehrer is the national Process Excellence (PEX), Business Process Management (BPM) and Supply Chain Management lead for Centric. He has over twenty-five years of experience managing people, processes and technology to deliver effective, bottom-line results across multiple industries (financial services, banking, insurance, healthcare, consumer goods, manufacturing). His consulting and industry career has provided an extensive and diverse set of experiences focusing on leading organizations through process understanding, documentation, requirements definition and transformations across numerous industry verticals and process areas. Darren also has significant experience leading large-scale transformations linking business process improvements to technology solutions and organizational change (BPM, Supply Chain, ERP, Document Management, custom apps).

Flournoy Henry is the national Robotic Process Automation (RPA) Lead and part of the Process Excellence (PEX) team. He has over twenty years of experience designing and implementing process automation solutions including BPM and RPA. He is a staunch advocate of aligning IT with business goals and return on investment and an advocate for BPM software solutions as a way to promote good business practices. As a digital transformation evangelist, he understands that it is no longer enough to go from pen to keyboard and believes organizations must connect the dots from product/service development, through employee experience, to customer experience delivering value-based outcomes at each phase. Flournoy works with companies to educate them on the value of automation, and how to determine the areas that will benefit the most from process automation.


Business Process Management (BPM) – Business process management is a discipline in operations management that uses various methods to discover, model, analyze, measure, improve, optimize, and automate business processes.

Robotic Process Automation (RPA) – The application of technology that allows employees in a company to configure computer software or a “robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems.