Darren manages Centric’s Business Process Management (BPM) practice where he supports Centric’s multiple offices with BPM business development efforts, solution methodologies, and best practices. He has led numerous BPM implementations for clients representing financial services, insurance, manufacturing, telecom and retail/grocery companies.
Darren also established Centric’s internal BPM Center of Excellence, which included developing standards for delivery methodologies and training materials.
He has 20 years of experience managing people, processes, and technology to deliver effective, bottom-line results. This includes leading the implementation of a new product launch process where BPM reduced the product rollout time by more than 50 percent. Darren has also implemented a BPM automated sales quoting process that reduced the process from a 17-day average to a three-day average.
Darren’s consulting and industry career has provided an extensive and diverse set of experiences including business process improvement, business process management, supply chain management and business and IT strategy development. His track record of achievement has been driven by strong analytical facilitation, leadership, creative thinking and communication skills.
He currently spends his free time with his family, teaching his daughters how to swim, rock climb, ride a bike and play volleyball.
B.S. Industrial and Systems Engineering, Pennsylvania State University