Are you using a process-first approach for business transformation? Find out why you should be.

Whether you’re already undergoing an enterprise transformation or just establishing the vision for it, you know what a daunting task it can be.  

Join us for a complimentary event where our keynote speaker, David O’Toole from World Wide Technology, will share how an $11B company was able to apply a process-first mindset to transform the organization.   

Centric Consulting’s Process Excellence Practice leads will also lead an interactive discussion with a panel of local business leaders on “what you need to start thinking about before you start.”

We will walk you through how a process-focused approach can set the tone for business transformation. Expect to hear:

  • A deeper dive into what process-first is, and equally as important, what it isn’t.
  • Lessons learned from those that have been down the business transformation path before with mixed results.
  • A firsthand account of how change management was key to ensuring a positive culture shift and sustained growth.

Presentation Agenda

  • 1:00 pm – 1:15 pm: Networking & Welcome
  • 1:15 pm – 2:00 pm: PEX Practice Leads Discuss “Process-Focused Enterprise Transformation”
  • 2:00 pm – 2:15 pm: Break
  • 2:15 pm – 3:00 pm: Keynote Speaker: David O’Toole from Worldwide Technologies
  • 3:00 pm – 3:15 pm: Break
  • 3:15 pm – 4:00 pm: Industry Perspective Panel Discussion

About the Speakers

David O’Toole, Director, Operational Strategy at World Wide Technology (WWT) David O’Toole has more than 16 years of supply chain experience and is currently focused on operational strategies to help WWT scale more effectively. In addition, Dave’s focus is to create a best practice approach to continue to provide WWT’s supply chain customers a superior customer experience. World Wide Technology (WWT) is a St. Louis-based, $10 billion technology solution provider with 4,000 employees globally. Over the past 27 years, WWT has become one of the largest and most successful privately held companies in the country.


Darren Rehrer manages Centric’s Business Process Management (BPM) practice where he supports Centric’s multiple offices with BPM business development efforts, solution methodologies, and best practices. He has led numerous BPM implementations for clients representing financial services, insurance, manufacturing, telecom and retail/grocery companies. Darren also established Centric’s internal BPM Center of Excellence, which included developing standards for delivery methodologies and training materials. He has 20 years of experience managing people, processes, and technology to deliver effective, bottom-line results. This includes leading the implementation of a new product launch process where BPM reduced the product rollout time by more than 50 percent. Darren has also implemented a BPM automated sales quoting process that reduced the process from a 17-day average to a three-day average.


Greg Klem is a partner with Centric and leads the company’s Strategy and Business Process Improvement service lines. He has more than 20 years of experience helping large- and medium-sized companies improve business and operational performance. Greg has deep skills in: Strategy Development, Business Transformation, Operational Turnarounds, Process and Operational Analysis, Lean / Six Sigma, Supply Chain and Performance Management. Greg has worked across many industries including financial services, consumer products, industrial products, retail and health care, driving improvements in both back office and core operations. Prior to joining Centric, Greg was an executive with Accenture.