When choosing a business process management solution (BPMS), you need to know the three different types available.
Your organization is run on processes — they align your resources, technology and supporting structures so you can attain your business strategy and gain competitive advantages. But to get there, those processes need to be optimized for the way your organization wants to run.
There are many technological solutions that can help you, and you need to choose the right one before you begin. If you need something that will show you how your company is running from end to end, a business process management solution (BPMS) might be the right answer.
Such a solution will provide you with a platform to model, automate, manage, optimize and quickly fine-tune your business processes while allowing your teams to work with each other, and with clients, more efficiently.
The right BPMS will help you meet multiple needs across your organization’s business areas. But when you choose a BPMS, you must be able to identify the right features to meet your exact needs. To do that, you need to know the different types of BPMS available to your company.
Learning the Different Types of BPMS
Traditionally, BPM Solutions are either human-centric, document-centric or integration centric. While the lines between the three different types are blurring more as the market consolidates, most of these tools continue to have a primary focus.
Here’s a quick definition of each to help you find the right one for you:
#1- Human Centric:
Human–centric BPM models focus on the relationship between people and tasks to foster better collaboration. This approach acknowledges that there are several activities that can only be completed by people. A human-centered approach ensures that hard-to-replace tasks still have a process flow in place. They give you the ability to reassign tasks, pause them, and get back to them later — which can reduce risk, improve management and give you higher rates of compliance.
These tasks include reviewing data; creating (repeatable) documents, such as contracts, proposals and reports; developing images for design; approving or authorizing; etc.
While humans still have to carry out the actual task, automation is built into the human-centric BPMS through notifications, alerts and warnings to help users understand when a certain activity either hasn’t been performed or is ready to be performed.
#2 – Document Centric:
If your organization is involved in the law, engineering, clinical testing, contract management or any other industry that relies on reports or other papers, then this might be the BPMS for you.
A document-centric BPM model places importance around the flow of documents from one team to another due to the high level of importance documentation has within that organization’s industry or company. As a result, they help move documents from formatting and verifying to routing and getting the document signed.
Document-centric process management enhances your company’s processes by organizing the document flow people use in their jobs. The primary goal is to dive into the processes as a whole and find any obstacles that could prevent the document flow from occurring seamlessly.
While this BPMS approach primarily zooms in on documents, people are still a major component and should collaborate with one another to ensure agility within document management.
#3 – Integration Centric:
These BPM models try to get away from human interference as much as possible by focusing on repetitive transitions and automated workflows. It builds and improves applications to combine business process management with service-oriented architecture (SOA) so your organization can keep up with changing market conditions. SOA defines how computer programs and other computing entities interact with each other.
The combination of the two within an integration centric BPMS helps to minimize management overhead and allow your application objects, or system artifacts, to be reused thanks to its model-driven development.
Choosing the Right BPMS
When it comes down to it, you need to consider how your organization is currently run and where you want it to be in the future. Choosing a BPMS is not an overnight decision, but you don’t want to take so long that you lose out on the benefits of having organized — and at least partially automated — business processes.