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No One’s Data is Ready for AI – Yet

We explain that while you may think your data is ready for AI use, there are AI readiness risks you want to make sure you address first.

Microsoft CRM Through the Years – A Look at the Product Evolution

We look at an overview of the various versions of Microsoft CRM and its evolution into the Dynamics 365 products we know today.

Security Exceptions: The Ultimate Weakness to a Secure Environment

This blog covers the risks of creating security exceptions and how to reengineer the process to maintain a secure environment.

How to Create Icons for Custom Entities in Dynamics 365 CE: A Comprehensive Guide

Enhance your Dynamics 365 Customer Engagement system by adding your own icons to custom entities. We walk through how.

Lessons From the Pandemic: Change Enablement

How change leaders helped their organizations use disruption during the pandemic to drive a sense of urgency for easier change enablement.

How to Use the New Functions Included in Microsoft Dynamics 365 Wave Releases

We will provide a breakdown of activities to complete for a Microsoft Dynamics 365 feature release adoption.

Meet Your Problem Solvers in Miami

Our Miami team of problem solvers offers solutions to overcome your common business and technology challenges.

Fix Your Data, Win At AI. Here’s How To Get Started.

In this segment of “Office Optional with Larry English,” Larry discusses why having good data is a key part of your AI strategy.

An Agile Internal Audit Approach

Learn how an agile internal audit approach helps accelerate the internal auditing process and builds trust with management.

Control Design: Why It Needs to Be Part of Your Risk Management Process

In this blog, we discuss how control design is a key part of your risk management process, including taking a look at a real world example.

Deployment Tips for a Successful Dynamics 365 Sales Implementation

We talk about Dynamics 365 for Sales and our straightforward tips to implement features and functions an improved user experience.

How to Improve the Utilities Customer Experience By Pairing Your CIS with a CRM

The utility customer experience has come a long way since “ratepayers” was an industry-standard term, but there is still a way to go.