Rutgers University has appointed Bill Bulman, National Practice Lead for Centric Consulting’s Customer Experience & Design (CXD) practice, to an Advisory Board for its Customer Experience Executive program.
The Advisory Board supports attendees of the Rutgers Customer Experience Certificate Program who are immersed in an intensive, collaborative and educational environment, learning to apply principles and techniques that drive customer experience innovation.
As a member of the Rutgers Customer Experience Advisory Board, Bill will provide input and leadership through classroom visits, forums and conferences, and by actively participating in student coaching opportunities.
“I am extremely excited to join the Rutgers advisory board,” said Bill Bulman. “This is a huge honor and highlights Centric’s commitment to delivering customer experience and innovative solutions for our customers. Customer experience has become a leading business imperative for every industry. We believe clients who focus on their customer experience will allow them to stay ahead of their competition, and disrupt markets to become market leaders.”
Bill oversees all aspects of Centric’s CXD National practice. With a design studio in Chicago and team members across the nation, the practice provides clients with an industry-leading team of Customer Experience professionals.
The CXD team help clients solve complex challenges around Business Design & Strategy, Customer-Centric Innovation, and User Experience and Design.
About Rutger’s CX Program
The Customer Experience Certificate Program is offered in connection with the Rutgers Center for Innovation Education and the Rutgers Professional Science Master’s Degree. The program is an interdisciplinary curriculum designed to provide the skills and insights needed to move customer experience initiatives forward within organizations. Quarterly classes are available in both 4-day in-person and 8-week online formats. Corporate programs are also available.
About Bill Bulman
Bill leads Centric’s National Customer Experience & Design (CXD) practice. He has more than 20 years of experience with highly effective and innovative global design/UX companies that help clients better connect with their customers. His design leadership experience includes leading design organizations at startups, software companies, digital agencies and global technology consulting firms.
Bill’s areas of interest include:
- Customer Experience Strategy
- User Research
- User Experience
- Design at Scale (organizational design)
- The Value of Design
- Conversational UI
- Business Innovation & Transformation
Prior to joining Centric, Bill held senior design leadership roles at firms like Autodesk, Salesforce, Accenture/Avanade, Leo Burnett and Ogilvy among others. Bill has had the honor of delivering design and innovation for 27 companies on Forbe’s “Top 50 Most Admired Companies” list.
Bill is passionate about helping organizations better understand the value of design and how to scale design to successfully improve their chances of creating truly innovative and disruptive products. He is an avid speaker on these topics at conferences and loves to discuss how design is changing business models every day.