ITIL

IT Service Management and ITIL Is Not The Holy Grail…But It Certainly Helps On The Journey To Find It

Mike Ryba
About the Author

Mike Ryba is a solutions-driven and strategic RPA and ITSM professional, offering over 30 years of Information Technology experience across a variety of industries. His roles have ranged from Programmer to Software Development Manager to ITSM Director. Mike is a leader with a track record of successfully leading software development and ITSM process improvement teams.

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