Martin Higgins, Centric Consulting's insurance practice lead, wrote for Insurance Thought Leadership on why data latency costs insurers more than they realize.
The article, "Insurers Need Real-Time Data Capabilities," takes on a problem most carriers recognize but haven't fully solved. Collecting data isn't the hard part; acting on it before it goes stale is. "Fraud rings don't operate on half-hour cycles; they execute in minutes," Higgins said. He noted that batch-processing delays and siloed systems aren't just operational friction; they're a direct window of exposure. He pointed to first notice of loss (FNOL) triage, claims severity scoring, and fraud assessment as the highest-stakes areas where latency translates into dollars lost rather than recovered. Higgins argued that building real-time data capabilities doesn't require replacing core systems. Change data capture, a real-time data layer, and AI-driven enrichment from external sources — weather data, fraud signals, claims history — can layer onto existing infrastructure. The organizational will to start, he concluded, is what most insurers still lack. Read the full article.
