We help a global startup alleviate growing pains by setting them up with a Business Anywhere framework.
A U.S.-based global startup that provides AI software for pharmaceutical sales professionals was experiencing a great deal of growth. Their operating model was no longer a fit for them or their customers.
The company had been operating as a startup, with processes varying by region, but that was no longer practical or viable. Employees were stretched to overcapacity as customer demands kept growing.
The professional services group, tasked with implementing the company’s software as a service (SaaS) solution, was particularly challenged to deliver a consistent global customer experience. This group consisted of more than half the AI company’s workforce, and leadership expected it to grow rapidly.
Business Anywhere for AI
As the company prepared to enter a critical stage of growth, it knew it needed a whole new operating model to usher in the next stage of maturity. It wanted an organizational redesign to enable the delivery of a consistent global sales and customer experience when implementing solutions and client relations.
And since it had already been operating virtually with a distributed workforce for some time, the AI firm wanted to accomplish this within a Business Anywhere framework.